Submit a request
Find basic information here about what Kraken does and how to create an account.
Does Kraken provide a wallet service?
Get started with Kraken!
How To Create An Account
How do I buy and sell currency on Kraken?
Where can I learn more about Bitcoin?
Where can I follow Kraken on social media?
What does Kraken do to secure my personal information?
Does Kraken hold full reserves?
Why am I getting a "Session Invalid" message?
Securing Your Account
What is two-factor authentication?
How do I set up two-factor authentication?
What is the "master key" shown on the two-factor authentication page?
What is the "Global Settings Lock"?
I can't unlock my account settings
What is PGP encryption?
How do I set up PGP for my email?
How do I tell Kraken what my public PGP key is?
Where can I find the PGP key to verify automated outgoing email from Kraken?
What is the file "signature.asc" attached to email I receive from Kraken?