How can we help?
- Getting Started
- Account Verification
- Fiat currency funding
- Digital assets/cryptocurrency funding
- Security
- Trading
- API
- Account History
- Other resources
Getting Started
Getting Started
- ★ Does Kraken provide a wallet service?
- ★ Geographic Restrictions: Can I use Kraken if I'm from ...?
- Get started with Kraken!
- How to create an account on Kraken
- How do I buy and sell currency on Kraken?
- Where can I follow Kraken on social media?
Digital Currencies
Site Functionality
Multiple Accounts
Account Verification
Verification tiers explained
Getting your account verified on Kraken
- ★ Verifying your account
- ★ Image requirements for ID documents
- How long does it take to get verified?
- What does "Pre-Verified" mean?
- Basic requirements for verification
- Required documents for Tier 3 verification
Trouble with Verification
Updating Account Information
- Updating account information
- Name change
- Date of birth change
- Residency address change
- Email address change
- Telephone number change
Fiat currency funding
General information about fiat currency funding
- ★ Fiat currencies available on Kraken
- ★ How to deposit or withdraw fiat currencies via Kraken
- Explanation of fiat currency
- Explanation of deposit references
- Fiat currency deposit fees
- Fiat currency withdrawal fees
Troubleshooting & Restrictions
- ★ Delays in wire transfers (deposits and withdrawals)
- ★ On-hold deposits or withdrawals
- ★ Unable to withdraw fiat currency
- How to view fiat currency deposit and withdrawal limits?
- Explanation of Proof of Sources of Funds (POSOF)
- Fiat currency deposit statuses
United States (US) domestic wire transfers
- ★ Requirements for access to United States (US) domestic wire transfer funding
- ★ No Automated Clearing House (ACH) support
- What is an IMAD/OMAD number?
- General information about United States (US) domestic wire transfers
- How to activate United States (US) domestic wire transfer funding
- How to deposit USD via normal domestic wire transfers
High Limit USD Funding
Single Euro Payments Area (SEPA) bank transfers
- ★ Requirements for access to EUR SEPA bank transfers
- General information about SEPA
- Currencies available for SEPA bank transfers
- How to deposit EUR via SEPA to your Kraken account
- How to withdraw EUR via SEPA to your bank account
- SEPA bank transfer deposit processing times
EUR International Bank Transfers
Canadian Dollar (CAD) bank transfers
- ★ Requirements for access to Canadian Dollars (CAD) bank transfers
- General information about Canadian Dollars (CAD) bank transfers
- How to deposit CAD using Canadian Dollars bank transfers
- How to withdraw CAD using Canadian Dollars bank transfers
- Why do I see a “Balance is insufficient for a withdrawal.” message? (CAD)
- Canadian Dollars Deposit processing times
Pound Sterling (GBP)
Digital assets/cryptocurrency funding
General information about digital assets funding
- ★ Summary of digital assets/cryptocurrency minimums and fees
- ★ General statement on forks, airdrops, and addition of new digital assets/cryptocurrencies
- Can I transfer cryptocurrencies between two Kraken accounts?
- General information about digital assets/cryptocurrencies
- New coin listing requests
- Do not participate in ICOs or token sales directly from your Kraken account
Depositing digital assets/cryptocurrency to your Kraken account
- ★ How long do digital assets/cryptocurrency deposits take?
- How to deposit digital assets to your Kraken account
- Generating new deposit addresses
- Digital assets/cryptocurrency deposit fees
- Digital assets deposit statuses
- Digital assets/cryptocurrency deposit minimums
Withdrawing digital assets/cryptocurrency from your Kraken account
- "Invalid Address" error for cryptocurrency withdrawal
- How to withdraw digital assets and cryptocurrencies from your Kraken account
- Adding and confirming a new digital assets/cryptocurrency withdrawal address
- Digital assets/cryptocurrency withdrawal fees
- Digital assets/cryptocurrency withdrawal statuses
- Digital assets/cryptocurrency withdrawal minimums
Specific information about certain digital assets/cryptocurrencies
- ★ Bitcoin Cash (BCH) and Bitcoin SV (BSV) replay deposits
- Delisting of Iconomi (ICN)
- What is the Destination Tag for Ripple (XRP) Deposits?
- What is the Memo for Stellar Lumens (XLM) Deposits?
- What is the Memo for EOS Deposits?
- What is the Payment ID for Monero (XMR) Deposits?
Security
Security Basics
- ★ Securing Your Account
- ★ Beware of Phishing Scams
- What does Kraken do to secure my personal information?
- Does Kraken hold full reserves?
- Why am I getting a "Session Invalid" message?
- My Authenticator App 2FA code doesn't work (Permission Denied error)
No phone support
Guides to setup Two-factor Authentication (2FA) on your Kraken account
- ★ Using Two-factor Authentication (2FA) to Secure Your Account
- Setting Up an Authenticator App as Two-factor Authentication (2FA)
- Setting Up a YubiKey for Two-factor Authentication (2FA)
- Setting Up a Static Password for Two-factor Authentication (2FA)
- How to set up Two-factor Authentication (2FA) for API keys
Details on available Two-factor Authentication (2FA) options
The Global Settings Lock (GSL) and the Master Key
Security: Email
- ★ Can I contact your support team using PGP email encryption?
- What is PGP encryption?
- How do I set up GPG/PGP encryption for my email?
- How do I tell Kraken what my public PGP key is?
- Where can I find the PGP key to verify automated outgoing email from Kraken?
- What is the file "signature.asc" attached to email I receive from Kraken?
Login & Signup Trouble
Trading
Introduction to trading on Kraken
Trading: Basics
Order Options
Order Types
Trading: Fees
Trading: Leverage and Margin
- ★ Which currency pairs can I trade on margin?
- ★ Margin financing term limits
- Margin withholding updates (September 2018)
- Explanation of leveraged trading
- How to trade on leverage and margin
- What levels of leverage are offered?
Terms and concepts used in leveraged and margin trading
- ★ What are the fees for margin trading?
- ★ Margin borrow limits
- Position
- Order Position vs Trade Position
- Leverage
- Margin
Trading: Errors & Troubleshooting
Cryptowatch
More Resources
API
API Basics
- What is an API and what can it be used for?
- Where can I find documentation on your API?
- Public call examples (you can try it directly in the browser)
- How to generate an API key pair?
- How many API keys can I generate?
- What is the API call rate limit?
API Trading
- Trading Agreement required for orders sent via API
- Ticker pairs
- How to Add standard orders with different parameters
- How to open and cancel orders
- Trade History
- Are internal calculations made in float point or with a fixed number of decimals? Are the values always rounded?
Advanced API usage
Account History
Account History: FAQs
Account History: Export Basics
Account History: Export Issues
Account History: Export Analysis
Other resources
MtGox Creditor Information
- ★ Kraken's limited role in the MtGox claim process
- ★ MtGox Creditor Update: Action Required by October 22
- ★ What is the address and help desk phone number for the MtGox trustee?
- How can I make a change to the details of my MtGox claim?
- What is the status of my MtGox claim?
- I can't access the MtGox claims website
FAQs about our acquisitions
- Everything you need to know about the acquisition of Cavirtex (January 2016)
- Everything you need to know about the acquisition of Coinsetter (January 2016)
- Everything you need to know about the acquisition of CleverCoin (June 2016)
- Everything you need to know about the acquisition of Cryptowat.ch (March 2017)