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Getting Started
Getting Started
Security: Basics
Security: Account
- Beware of phishing scams
- Securing Your Account
- What is two-factor authentication?
- How do I set up two-factor authentication?
- What is the "master key" shown on the two-factor authentication page?
- What is the "Global Settings Lock"?
Security: Email
Verification
Verification
- ★ How long does it take to get verified?
- Change of Address
- Corporate and Institutional Accounts
- Tier 4 Individual Account
- What are the Verification Tiers?
- What does "Pre-Verified" mean?
Trouble with Verification
Help Center
No phone support
Login Trouble
MtGox Creditor Information
- What is the current status of my claim?
- How can I process my MtGox claim with Kraken?
- How can I connect my claim to Kraken?
- How can I find out about the Acceptance/Rejection of the claim?
- I can't access the MtGox claims website
- When is the payout date?
Misc.
FAQs About The Clevercoin Acquisition
FAQs about the Coinsetter/Cavirtex acquisition and the US expansion
Deposits and Withdrawals
Deposits: U.S. Residents
Deposits: Basics
- How do I make a deposit?
- Why is my deposit on hold?
- Domestic US Deposit and Withdrawal
- What are the deposit fees?
- How do I view my deposit options?
- How long do deposits take?
Deposits: Bank
- Deposit information regarding third party payment processors (e.g. Revolut, The Currency Cloud, Transferwise, etc.)
- Fidor-Fidor deposits and withdrawals
- Credit Cards, Debit Cards, PayPal, and similar
- How do I deposit EUR into my account?
- How do I deposit USD into my account? (non-US Resident)
- How do I deposit CAD into my account?
Deposits: Bitcoin
Withdrawals
- Why do I see a “Balance is insufficient for a withdrawal.” message? (CAD)
- Canadian Bank Financial Institution Numbers
- Are EUR withdrawals available in my country?
- Withdrawal on hold or canceled
- How do I withdraw fiat currencies from my account?
- How do I add a CAD withdrawal account? (Canada only)
Alternative Digital Currencies and Assets
Trading
Cryptowatch
Introduction
Order Options
Order Types
Leverage and Margin
- US Margin Financing Term Limit
- Introduction
- Position
- Order Position vs Trade Position
- Leverage
- Margin
More Resources
Trading: Basics
- What currencies can I trade on Kraken?
- How do I select different currency pairs?
- How do I set prices for limit orders?
- What is Market Price Protection?
- Kraken's Price Charts
- Users borrow funds for leverage trading on margin - where do these funds come from and how are they protected against default?
Trading: Fees
Trading: Leverage and Margin
- Insufficient Funds Error When Closing a Margin Position
- How do I trade using leverage?
- What is an open position and how is it created?
- What is closing a position and how do I do it?
- What is settling a position and how do I do it?
- I opened a margin position but there is no change to my currency balances?
Trading: API
- Where can I find documentation on your API?
- Regular call limits vs add/cancel order counter limits
- What is the API call rate limit?
- Why am I getting a 403 error while using the Kraken API?
- Are internal calculations made in float point or with a fixed number of decimals? Are the values always rounded?