How can we help?
- Getting Started
- Verification
- Fiat currency funding
- Digital assets funding
- Security
- Trading
- Help Center
Getting Started
Getting Started
Verification
Verification
- ★ How long does it take to get verified?
- Change of Address
- Corporate and Institutional Accounts
- Tier 4 Individual Account
- What are the Verification Tiers?
- What does "Pre-Verified" mean?
Trouble with Verification
Fiat currency funding
General information about fiat currency funding
- Explanation of fiat currency
- Fiat currencies available on Kraken
- Fiat currency deposit fees
- Fiat currency withdrawal fees
- How to deposit or withdraw fiat currencies via Kraken
- Fiat currency deposit and withdrawal limits
United States (US) domestic wire transfers
- United States (US) Domestic Wire Transfer Limits
- General information about United States (US) domestic wire transfers
- Requirements for access to United States (US) domestic wire transfer funding
- Currencies available for United States (US) domestic wire transfer funding
- How to activate United States (US) domestic wire transfer funding
- How to deposit USD using United States (US) domestic wire transfers
Single Euro Payments Area (SEPA) bank transfers
- General information about SEPA
- Requirements for access to EUR SEPA bank transfers
- Currencies available for SEPA bank transfers
- How to deposit EUR via SEPA to your Kraken account
- How to withdraw EUR via SEPA to your bank account
- SEPA bank transfer deposit processing times
SWIFT international wire transfers
- Service interruption for SWIFT international wire transfer funding
- General information about SWIFT international wire transfers
- Requirements for access to SWIFT international wire transfers
- Currencies available for SWIFT international wire transfers funding
- How to deposit via SWIFT international wire transfers
- How to withdraw via SWIFT international wire transfers
Canadian Dollar (CAD) bank transfers
- General information about Canadian Dollars (CAD) bank transfers
- Requirements for access to Canadian Dollars (CAD) bank transfers
- How to deposit CAD using Canadian Dollars bank transfers
- How to withdraw CAD using Canadian Dollars bank transfers
- Why do I see a “Balance is insufficient for a withdrawal.” message? (CAD)
- Canadian Dollars Deposit processing times
Digital assets funding
Cryptocurrency and Digital Assets
- ★ General statement on forks, airdrops, and addition of new assets
- ★ Warning: Do not Participate in an ICO Directly from your Kraken Account
- How long do cryptocurrency deposits take?
- What are the minimum deposit amounts for cryptocurrencies?
- Can I send my cryptocurrency mining payouts directly to my deposit address?
- What is the Memo for XLM Deposits?
General information about digital assets funding
Security
Security: Basics
Security: Account
- ★ Beware of Phone Scams
- ★ Beware of Phishing Scams
- Securing Your Account
- Using Two-factor Authentication (2FA) to Secure Your Account
- Setting Up an Authenticator App as Two-factor Authentication (2FA)
- What is an Authenticator App?
Security: Email
Trading
Introduction to trading on Kraken
Trading: Basics
Order Options
Order Types
Trading: Fees
Trading: Leverage and Margin
- Explanation of leveraged trading
- How to trade on leverage and margin
- What levels of leverage are offered?
- Which currency pairs can I trade on margin?
- What is an open position and how is it created?
- What is closing a position and how do I do it?
Glossary of terms for leverage and margin trading
See all 26 articlesCryptowatch
Trading: API
- Where can I find documentation on your API?
- Regular call limits vs add/cancel order counter limits
- What is the API call rate limit?
- Why am I getting a 403 error while using the Kraken API?
- Are internal calculations made in float point or with a fixed number of decimals? Are the values always rounded?
More Resources
Help Center
No phone support
Login Trouble
MtGox Creditor Information
- What is the current status of my claim?
- How can I process my MtGox claim with Kraken?
- How can I connect my claim to Kraken?
- How can I find out about the Acceptance/Rejection of the claim?
- I can't access the MtGox claims website
- When is the payout date?