Getting Started

About Kraken

• ★ Does Kraken provide a wallet service?
• What is Kraken.com?
• Kraken's brands and partners
• Kraken's address
• Kraken now offers phone support!
• How to follow Kraken on social media

Getting started

• ★ Get started with Kraken!
• General information about cryptocurrencies
• Cryptocurrencies available on Kraken
• Overview of fees on Kraken
• How to create an account on Kraken
• How to get verified on Kraken

See all 8 articles

Signing Up

• ★ Geographic Restrictions: Can I use Kraken if I'm from ...?
• No affiliate or referral program
• Username requirements and recommendations
• Password requirements and recommendations
• "Internal error" when signing up / creating an account
• I haven't received my account activation email

Site functionality

• ★ Browser troubleshooting
• ★ Does Kraken have a mobile app?
• Language options for Kraken.com
• "Invalid amount" error for trading / "Enter a valid number" error for withdrawals
• Bitcoin currency code: XBT vs BTC
• Stellar Lumens' star/asterisk symbol

See all 8 articles

Multiple accounts

• Can I create a test or demo account?
• Can I create multiple accounts?
• Can I link multiple accounts or create sub-accounts?
• How do I create a second account?
• How do I create a second account using the same email address?
• Is it possible to create a joint account?

See all 7 articles

Account Verification

Verification levels & features

• ★ Verification levels explained
• Deposit and withdrawal limits by verification level
• Pro accounts for Individuals
• Pro accounts for Corporations and Institutions
• Pre-verification for unsupported states/countries

Verification requirements

• ★ Verification level requirements
• Document requirements for verification
• Image requirements for ID documents
• File requirements for uploads ("Invalid Parameters" error)
• Tips for scanning or photographing ID documents

Getting verified

• ★ Verifying your account
• Verification processing time
• ID confirmation photo (IDCP) instructions
• Verification form won't accept my Phone Number (Starter)
• Verification form won't accept my Postal Code (Starter)

Updating your account information

• ★ Updating account information
• Name change
• Date of birth change
• Residency address change
• Email address change
• Telephone number change

See all 7 articles

Corporate KYC

• KYC update for corporate accounts

Account Security

Security basics

• ★ Securing your account
• ★ Beware of Phishing Scams
• ★ Beware of Phone Scams
• Personal information is not viewable on Kraken accounts
• What does Kraken do to secure my personal information?
• Client Success Program

Security of funds

• Does Kraken hold full reserves?
• Are balances stored on Kraken insured?

Login trouble

• ★ I can't log into my account!
• Account Recovery Photo (ARP) Instructions
• Why am I getting a "Session Invalid" message?

Two-factor Authentication (2FA) Basics

• ★ Secure your account with Two-factor Authentication (2FA)
• ★ How does two-factor authentication (2FA) for Login work?
• How does two-factor authentication (2FA) for Trading work?
• How does two-factor authentication (2FA) for Deposits & Withdrawals (Funding) work?
• How does two-factor authentication (2FA) for API keys work?
• What is an Authenticator App?

See all 7 articles

Two-factor Authentication (2FA) Troubleshooting

• ★ Using an Authenticator App for two-factor authentication (2FA)
• ★ Using a YubiKey for two-factor authentication (2FA)
• Authenticator app 2FA time syncing
• Custom settings for authenticator app 2FA
• Yubikey compatibility requirements
• How to find the backup code for authenticator app 2FA

See all 11 articles

The Global Settings Lock (GSL) and the Master Key

• ★ What is the Global Settings Lock (GSL)?
• Setting up the Global Settings Lock (GSL)
• How do I remove my Global Settings Lock (GSL)?
• What is a Master Key?
• I can't unlock my account settings

Email security

• ★ How can I keep the email account registered with my Kraken account safe?
• What is PGP/GPG encryption?
• How do I set up PGP/GPG encryption for my email?
• Where can I find Kraken's PGP public key?

Receiving PGP/GPG encrypted emails

• ★ How do I receive PGP/GPG encrypted emails from Kraken?
• Why is Kraken's public key showing as expired?
• How do I find my public key? (Enigmail)
• How do I tell Kraken what my public PGP key is?
• How do I sign Kraken's public key?
• How do I check if PGP encryption is working on my Kraken account?

See all 10 articles

Sending PGP/GPG encrypted emails

• ★ How can I contact your support team using PGP/GPG email encryption?

Account History

Account History Basics

• Differences between ledger and trades history
• How to view your older account history

History Export Requests

• ★ How to export your account history
• How to select a custom date range
• How to export your account history via API
• History export request processing time (request "stuck" in queued status)
• Kraken Support cannot export your account history

Ledger History

• ★ How to interpret Ledger history fields
• How to find your balances on a particular date
• Why there are "duplicate" entries for deposits & withdrawals
• Ledger history does not include addresses or hashes for cryptocurrency withdrawals
• Inaccurate Canadian Dollar (CAD) balances due to CAD withdrawals

Trades History

• ★ How to interpret Trades history fields
• Why the date field on Trades export files is "missing"
• How to construct your Order history
• How to associate rollover fees with margin trades

CSV Export Files

• How to interpret asset codes
• Export file can't be opened
• Export file is empty or not complete
• Decimal separators: points vs commas

Taxes

• ★ Kraken does not provide tax forms or statements
• How to find your account number (Public Account ID)
• How to calculate profits/losses from holding cryptocurrencies
• How to calculate profits/losses from exchanging balances (non-margin trading)
• How to calculate profits/losses from margin trading
• How to find the cost basis of your cryptocurrency balances and trades

See all 7 articles

Fiat currency funding

General information about fiat currency funding

• ★ Fiat currencies (and funding options) available on Kraken
• Explanation of fiat currency
• Viewing your fiat currency deposit and withdrawal limits
• On-hold deposits or withdrawals
• New verification requirement for EUR funding

Depositing fiat currencies to your Kraken account

• ★ Fiat currency deposit options (fees, minimums, and processing times)
• ★ Fiat currency deposit requirements and checklist
• Fiat currency deposit references
• Fiat currency deposit statuses
• Fiat currency deposit hasn't arrived
• Explanation of Proof of Sources of Funds (POSOF)

Withdrawing fiat currencies from your Kraken account

• ★ Fiat currency withdrawal options (fees, minimums, and processing times)
• Unable to withdraw fiat currency
• Fiat currency withdrawal statuses
• Fiat currency withdrawal hasn't arrived

Restrictions & Limitations

• Transferring fiat currencies between two Kraken accounts
• Banks that don't work with cryptocurrency exchanges
• Deposits or withdrawals via cash, debit cards, credits cards, and similar
• Deposits or withdrawals via third-party payments processors (TPPPs)

Etana Custody Funding

• Etana Custody Funding
• How to deposit funds using Etana Custody
• How to withdraw funds using Etana Custody

United States (US) domestic wire transfers

• ★ Requirements to access United States (US) domestic funding
• ★ Automated Clearing House (ACH) support
• What is a Trace number?
• What is an IMAD/OMAD number?
• How to activate United States (US) domestic funding
• How to deposit USD via normal domestic wire and ACH transfers

See all 12 articles

High limit USD funding

• ★ Introducing high limit USD funding

Single Euro Payments Area (SEPA) bank transfers

• ★ Requirements to access EUR SEPA bank transfers
• General information about SEPA
• Currencies available for SEPA bank transfers
• How to deposit EUR via SEPA to your Kraken account
• How to withdraw EUR via SEPA to your bank account
• Deposits from German and Austrian banks

See all 9 articles

EUR international bank transfers

• How to deposit EUR via International Wire to your Kraken account

Canadian Dollar (CAD) bank transfers

• ★ Requirements to access Canadian Dollars (CAD) bank transfers
• Introducing Canada Post In-Person Cash (and Debit) CAD deposits
• Introducing high limit CAD funding
• General information about Canadian Dollars (CAD) bank transfers
• How to deposit Canadian Dollars (CAD) using domestic bank transfers
• How to withdraw Canadian Dollars (CAD) using domestic EFT bank transfers

See all 12 articles

Cryptocurrency funding

General information about cryptocurrency funding

• ★ Summary of cryptocurrency minimums and fees
• ★ General statement on forks, airdrops, and addition of new cryptocurrencies
• Transferring cryptocurrencies between two Kraken accounts?
• New coin listing requests
• Do not participate in ICOs or token sales directly from your Kraken account

Depositing cryptocurrencies to your Kraken account

• ★ Cryptocurrency deposit processing times
• ★ Cryptocurrency deposit fees and minimums
• How to deposit cryptocurrencies to your Kraken account
• Generating new deposit addresses
• Cryptocurrency deposit statuses
• Cryptocurrency deposit is missing

See all 8 articles

Withdrawing cryptocurrencies from your Kraken account

• ★ Cryptocurrency withdrawal fees and minimums
• How to withdraw cryptocurrencies from your Kraken account
• Adding and confirming a new cryptocurrency withdrawal address
• Can't use QR codes for adding cryptocurrency withdrawal addresses
• Supported address formats for cryptocurrency withdrawal
• "Invalid Address" error for cryptocurrency withdrawal

See all 9 articles

Specific information about certain cryptocurrencies

• Destination Tag for Ripple (XRP) deposits
• Payment ID for Monero (XMR) deposits
• Memo for EOS deposits
• Memo for Stellar Lumens (XLM) deposits
• Stellar Lumens (XLM) "account merge" transfers are not supported
• DASH InstantSend (formerly InstantX)

See all 7 articles

Archive

• ★ Bitcoin Cash (BCH) and Bitcoin SV (BSV) replay deposits
• ★ Delisting of Bitcoin SV (BSV) - April 2019
• Token migration for waterMelon (MLN) - Feb 2019
• Delisting of Iconomi (ICN) - Feb 2019
• Token migration for Augur (REP) - Jul 2018
• Token migration for EOS - Jun 2018

See all 7 articles

Trading

Introduction to trading on Kraken

• ★ All available currencies and pairs on Kraken
• Using the Kraken OTC Desk
• Introduction to cryptocurrency trading
• Differences between spot exchange and margin trading
• Currency pairs available for trading on Kraken
• Trading glossary

See all 7 articles

Trading: basics

• How to change currency pair
• How to change the "default" currency on the Trade > Overview page
• What is the minimum order size (volume)?
• What is the maximum number of open orders/positions?
• How do I set prices for limit orders?
• What is Market Price Protection?

See all 7 articles

Order options

• Summary of order options
• Currency exchange: buying/selling and currency pair selection
• Amount and amount currency
• Other order options

Order types

• Terminology used to describe order types
• Market and limit orders
• Stop Loss orders
• Take Profit orders
• Combined order types

Fees on trading

• ★ How trading fees work on Kraken
• What are Maker and Taker fees?
• How are trading volume discounts calculated?
• How are fee conversion rates calculated?
• What are Kraken fee credits (KFEE)?

Trading with leverage and margin

• ★ Which currency pairs can I trade on margin?
• ★ Margin financing term limits
• Margin withholding updates (September 2018)
• Explanation of leveraged trading
• How to trade margin trade using leverage
• What levels of leverage are offered?

See all 13 articles

Terms and concepts used in leveraged and margin trading

• ★ What are the fees for margin trading?
• ★ Margin borrow limits
• Position
• Order Position vs Trade Position
• Leverage
• Margin

See all 24 articles

Trading: Errors & Troubleshooting

• ★ Price and volume decimal precision
• Order Canceled due to "Out of Funds"
• Order Canceled due to "Insufficient Margin"
• 'Margin allowance exceeded' Error when opening a margin position
• 'Insufficient Funds' Error when closing a margin position
• Why is leverage disabled in my account?

Cryptowatch

• What is Cryptowatch?
• Trading on Kraken Pro
• Differences between Kraken Pro and Cryptowatch
• Connecting your Kraken account to Kraken Pro
• Errors messages on Kraken Pro/Cryptowatch
• Troubleshooting Kraken Pro/Cryptowatch performance issues

More resources

• How can I see the balance available for new orders?
• Dark Pool

API

API Basics

• What is an API? What does an API do?
• Where can I find documentation for the API?

REST API

• Public endpoint examples (you can try them directly in a web browser)
• How to generate an API key pair?
• How many API keys can I generate?
• What are the REST API rate limits?
• Can I apply for an unlimited API Key?
• What is a nonce?

See all 8 articles

Trading via the API

• Do you allow trading bots?
• Trading agreement required error
• Ticker pairs
• How to add standard orders with different parameters
• How to open and cancel orders
• Trade history

See all 7 articles

WebSocket API

• Public WebSockets API - common questions
• Public WebSockets API Python code example
• How to maintain a valid order book
• Example order book transcript
• Example order book code (Python 2)

Advanced API

• What is the authentication algorithm for private endpoints?
• API Error Codes
• Does Kraken offer a Test API or Sandbox Mode?
• Use of the "userref" parameter
• Do I need to use a client library wrapper?
• How can I avoid excessive timeouts?

See all 9 articles

Example API Code

• WebSocket API Command Line Client
• Python code to retrieve historical time and sales (trading history).
• How to install Kraken's REST API command line client
• How to create the krakenapi.py file

Futures - quick guide

Intro

• ★ Kraken Futures eligibility and availability
• About Kraken Futures
• What are futures and why should I trade them?
• Why futures are good for crypto
• Common questions about Kraken's acquisition of CryptoFacilities

Account Setup

• ★ How to unlock futures trading
• Session Management
• Test/demo accounts
• Investment Questionnaire
• Transferring funds to and from the Futures wallet
• Transferring funds to your Trading Wallet

See all 8 articles

Trading

• ★ Overview of fees on Kraken Futures
• Trading interface guide
• Margining
• Profit/loss and liquidation calculator
• Setting leverage when opening a position
• Platform outage options

Futures - derivatives trading

Liquidity Provision

• Manage your Position Assignment Program Preferences
• Position assignment system
• Example assignment
• Revenue Sharing Program

Futures Products

• Summary
• Calculation of profit and loss
• Hedging
• Directional trades
• Maximum leverage
• Order system and trade counterparty

See all 7 articles

Margining

• Summary
• Estimation of portfolio value
• Margin parameters
• Effective Leverage
• Margin netting
• Equity Protection Process

Fees

• Transaction fees (and rebates) for Kraken Futures

Futures - technical references

Products

• Ticker symbols
• Perpetual Futures contract specifications
• Fixed Maturity Futures Contract specifications
• Sample trade mechanics
• Historical Data

Trading, Settlement, and Margining

• Position Assignment System Logic
• Margin schedule
• Trading and settlement
• Instant Margining System
• Percentile price moves

Futures - API

General Specifications

• Introduction
• Conventions And Definitions
• Generate API Keys
• Conformance Testing Environment

Access

• API URLs
• Sign Challenge (Web Socket API)
• Subscriptions (WebSockets API)
• Request Limits (REST API)
• Generate Authentication Strings (REST API)
• Calls and Returns (REST API)

See all 7 articles

REST API - Public

• Order Book
• Tickers
• Instruments
• History

REST API - Private

• Send Order
• Cancel Order
• Fills
• Transfer
• Open Positions
• Batch Order

See all 15 articles

Websocket API - public

• Ticker
• Trade
• Heartbeat
• Ticker Lite
• Challenge
• Book

Websocket API - Private

• Open Orders Verbose
• Open Positions
• Account Log
• Fills
• Open Orders
• Account balances and margins

See all 7 articles

Additional Resources

• Whitelisting your account
• Support and malfunction reporting
• Sample implementations

Command Line API Clients

• REST API Command Line Client
• WebSocket API Command Line Client

Futures - risk, complaints and terms

Risk Disclosure

• Risk Disclosure

Terms and Conditions

• Membership Agreement
• Privacy Policy

Queries and Complaints

• Financial Ombudsman Service
• General Queries
• Complaints handling process

Other resources

MtGox creditor information

• ★ Kraken's limited role in the MtGox claim process
• ★ MtGox trustee's help desk contact information
• MtGox Creditor update: action required by October 22, 2018
• How can I make a change to the details of my MtGox claim?
• What is the status of my MtGox claim?
• I can't access the MtGox claims website

See all 9 articles

Our acquisitions

• Everything you need to know about the acquisition of Cavirtex (January 2016)
• Everything you need to know about the acquisition of Coinsetter (January 2016)
• Everything you need to know about the acquisition of CleverCoin (June 2016)
• Everything you need to know about the acquisition of Cryptowat.ch (March 2017)