How can we help?
- Getting Started
- Futures - quick guide
- Account Verification
- Account Security
- Fiat currency funding
- Cryptocurrency funding
- Trading
- Futures - derivatives trading
- Futures - technical references
- Futures - API
- Futures - risk, complaints and terms
- API
- Account History
- Other resources
Getting Started
Signing Up
- ★ Geographic Restrictions: Can I use Kraken if I'm from ...?
- Kraken does not have an affiliate program
- How to create an account on Kraken
- Username format requirements and recommendations
- Password format requirements and recommendations
- "Internal error" when signing up / creating an account
Getting started
Digital currencies
Site functionality
Multiple accounts
- Can I create a test or demo account?
- Can I create multiple accounts?
- Can I link multiple accounts or create sub-accounts?
- How do I create a second account?
- How do I create a second account using the same email address?
- Is it possible to create a joint account?
Staying Up-to-date
Futures - quick guide
Intro
Account Setup
- ★ How to unlock futures trading
- Test/demo accounts
- Investment Questionnaire
- Transferring funds to and from the Futures wallet
- Transferring funds to your Trading Wallet
- Using the API
Trading
Account Verification
Verification levels & features
Verification requirements
Getting verified
Updating your account information
- ★ Updating account information
- Name change
- Date of birth change
- Residency address change
- Email address change
- Telephone number change
Corporate KYC
Account Security
Security basics
- ★ Securing your account
- ★ Beware of Phishing Scams
- ★ Beware of Phone Scams
- Personal information is not viewable on Kraken accounts
- Kraken's brands and partners
- Kraken does not offer phone support
Login trouble
Two-factor Authentication (2FA) Basics
- ★ Secure your account with Two-factor Authentication (2FA)
- ★ How does two-factor authentication (2FA) for Login work?
- How does two-factor authentication (2FA) for Trading work?
- How does two-factor authentication (2FA) for Deposits & Withdrawals (Funding) work?
- How does two-factor authentication (2FA) for API keys work?
- What is an Authenticator App?
Two-factor Authentication (2FA) Troubleshooting
- ★ Using an Authenticator App for two-factor authentication (2FA)
- ★ Using a YubiKey for two-factor authentication (2FA)
- Authenticator app 2FA time syncing
- Custom settings for authenticator app 2FA
- Yubikey compatibility requirements
- How to find the backup code for authenticator app 2FA
The Global Settings Lock (GSL) and the Master Key
Email security
Receiving PGP/GPG encrypted emails
- ★ How do I receive PGP/GPG encrypted emails from Kraken?
- Why is Kraken's public key showing as expired?
- How do I find my public key? (Enigmail)
- How do I tell Kraken what my public PGP key is?
- How do I sign Kraken's public key?
- How do I check if PGP encryption is working on my Kraken account?
Sending PGP/GPG encrypted emails
Fiat currency funding
General information about fiat currency funding
- ★ Fiat currencies (and funding) available on Kraken
- ★ Fiat currency deposit methods, fees, and minimums
- New requirement for EUR funding
- Explanation of fiat currency
- Explanation of deposit references
- Fiat currency withdrawal methods, fees, and minimums
Troubleshooting and restrictions
- ★ Delays in wire transfers (deposits and withdrawals)
- ★ On-hold deposits or withdrawals
- ★ Unable to withdraw fiat currency
- Fiat deposit requirements and checklist
- How to view fiat currency deposit and withdrawal limits?
- Explanation of Proof of Sources of Funds (POSOF)
United States (US) domestic wire transfers
- ★ Requirements to access United States (US) domestic funding
- ★ Automated Clearing House (ACH) support
- What is a Trace number?
- What is an IMAD/OMAD number?
- General information about United States (US) domestic funding
- How to activate United States (US) domestic funding
High limit USD funding
Single Euro Payments Area (SEPA) bank transfers
- ★ Requirements to access EUR SEPA bank transfers
- General information about SEPA
- Currencies available for SEPA bank transfers
- How to deposit EUR via SEPA to your Kraken account
- How to withdraw EUR via SEPA to your bank account
- Deposits from German and Austrian banks
EUR international bank transfers
Canadian Dollar (CAD) bank transfers
- ★ Requirements to access Canadian Dollars (CAD) bank transfers
- Canada Post In-Person Cash (and Debit) Deposits for CAD
- Introducing high limit and faster CAD funding
- General information about Canadian Dollars (CAD) bank transfers
- How to deposit Canadian Dollars (CAD) using domestic bank transfers
- How to withdraw Canadian Dollars (CAD) using domestic EFT bank transfers
Pound Sterling (GBP)
Cryptocurrency funding
General information about cryptocurrency funding
- ★ Summary of cryptocurrency minimums and fees
- ★ General statement on forks, airdrops, and addition of new cryptocurrencies
- Can I transfer cryptocurrencies between two Kraken accounts?
- General information about cryptocurrencies
- New coin listing requests
- Do not participate in ICOs or token sales directly from your Kraken account
Depositing cryptocurrencies to your Kraken account
- ★ Cryptocurrency deposit processing times
- How to deposit cryptocurrencies to your Kraken account
- Generating new deposit addresses
- Cryptocurrency deposit fees
- Cryptocurrency deposit statuses
- Cryptocurrency deposit minimums
Withdrawing cryptocurrencies from your Kraken account
- How to withdraw cryptocurrencies from your Kraken account
- Adding and confirming a new cryptocurrency withdrawal address
- Cryptocurrency withdrawal statuses
- Cryptocurrency withdrawal fees and minimums
- Duplicate withdrawal information error
- Unable to withdraw cryptocurrencies
Specific information about certain cryptocurrencies
- ★ Bitcoin Cash (BCH) and Bitcoin SV (BSV) replay deposits
- What is the Destination Tag for Ripple (XRP) Deposits?
- What is the Memo for Stellar Lumens (XLM) Deposits?
- Stellar Lumens (XLM) account merge
- What is the Memo for EOS Deposits?
- What is the Payment ID for Monero (XMR) Deposits?
Archive
Trading
Introduction to trading on Kraken
- ★ All available currencies and pairs on Kraken
- Using the Kraken OTC Desk
- Introduction to cryptocurrency trading
- Differences between spot exchange and margin trading
- Currency pairs available for trading on Kraken
- Trading glossary
Trading: basics
- How to change currency pair
- How to change the "default" currency on the Trade > Overview page
- What is the minimum order size (volume)?
- What is the maximum number of open orders/positions?
- How do I set prices for limit orders?
- What is Market Price Protection?
Order options
Order types
Fees on trading
Trading with leverage and margin
- ★ Which currency pairs can I trade on margin?
- ★ Margin financing term limits
- Margin withholding updates (September 2018)
- Explanation of leveraged trading
- How to trade on leverage and margin
- What levels of leverage are offered?
Terms and concepts used in leveraged and margin trading
- ★ What are the fees for margin trading?
- ★ Margin borrow limits
- Position
- Order Position vs Trade Position
- Leverage
- Margin
Trading: Errors & Troubleshooting
Cryptowatch
More resources
Futures - derivatives trading
Liquidity Provision
Futures Products
- Summary
- Calculation of profit and loss
- Hedging
- Directional trades
- Maximum leverage
- Order system and trade counterparty
Margining
Fees
Futures - technical references
Products
Trading, Settlement, and Margining
Futures - API
General Specifications
Access
- API URLs
- Sign Challenge (Web Socket API)
- Subscriptions (WebSockets API)
- Request Limits (REST API)
- Generate Authentication Strings (REST API)
- Calls and Returns (REST API)
REST API - Public
REST API - Private
See all 15 articlesWebsocket API - public
Websocket API - Private
See all 7 articlesAdditional Resources
Command Line API Clients
Futures - risk, complaints and terms
Risk Disclosure
Terms and Conditions
Queries and Complaints
API
API Basics
REST API
- Public endpoint examples (you can try them directly in a web browser)
- How to generate an API key pair?
- How many API keys can I generate?
- What are the REST API rate limits?
- Can I apply for an unlimited API Key?
- What is a nonce?
Trading via the API
- Do you allow trading bots?
- Trading Agreement required for orders sent via API
- Ticker pairs
- How to add standard orders with different parameters
- How to open and cancel orders
- Trade history
WebSocket API
Advanced API
- What is the authentication algorithm for private endpoints?
- API Error Codes
- Does Kraken offer a Test API or Sandbox Mode?
- Use of the "userref" parameter
- Do I need to use a client library wrapper?
- How can I avoid excessive timeouts?
Example API Code
Account History
Fundamentos del historial
History Export Requests
Ledger History
Trades History
CSV Export Files
Taxes
- ★ Kraken does not provide tax forms or statements
- How to find your account number (Public Account ID)
- How to calculate profits/losses from holding cryptocurrencies
- How to calculate profits/losses from exchanging balances (non-margin trading)
- How to calculate profits/losses from margin trading
- How to find the cost basis of your cryptocurrency balances and trades
Other resources
MtGox creditor information
- ★ Kraken's limited role in the MtGox claim process
- ★ MtGox trustee's help desk contact information
- MtGox Creditor update: action required by October 22, 2018
- How can I make a change to the details of my MtGox claim?
- What is the status of my MtGox claim?
- I can't access the MtGox claims website
Our acquisitions
- Everything you need to know about the acquisition of Cavirtex (January 2016)
- Everything you need to know about the acquisition of Coinsetter (January 2016)
- Everything you need to know about the acquisition of CleverCoin (June 2016)
- Everything you need to know about the acquisition of Cryptowat.ch (March 2017)