Getting Started

Getting Started

• Get started with Kraken!
• How to create an account on Kraken
• Does Kraken provide a wallet service?
• How do I buy and sell currency on Kraken?
• Where can I follow Kraken on social media?
• Does Kraken have a mobile app?

Digital Currencies

• What currency codes do you use?
• Bitcoin currency code: XBT vs BTC
• Where can I learn more about Bitcoin?
• Stellar Lumens' star/asterisk symbol

Site Functionality

• What browser settings must be enabled for the Kraken website?
• Browser troubleshooting
• Zero-balance currencies on the Balances table

Multiple Accounts

• Can I create multiple accounts?
• Can I link multiple accounts or create sub-accounts?
• How do I create a second account?
• How do I create a second account using the same email address?

Account Verification

Getting your account verified on Kraken

• Verifying your account
• What are the Verification Tiers?
• How long does it take to get verified?
• Basic requirements for verification
• Required documents for Tier 3 verification
• Image requirements for ID documents

See all 10 articles

Trouble with Verification

• The system won't accept my Phone Number (Tier 1)
• The system won't accept my Postal Code (Tier 2)
• Document upload failed due to "Invalid Parameters"
• Files for verification not being accepted
• Tips for scanning or photographing ID documents

Updating Account Information

• Updating account information
• Name change
• Date of birth change
• Residency address change
• Email address change
• Telephone number change

See all 7 articles

Fiat currency funding

General information about fiat currency funding

• Explanation of fiat currency
• Fiat currencies available on Kraken
• Fiat currency deposit fees
• Fiat currency withdrawal fees
• How to deposit or withdraw fiat currencies via Kraken
• Fiat currency deposit and withdrawal limits

See all 16 articles

United States (US) domestic wire transfers

• "Service Unavailable" - Domestic USD
• "Insufficient Documentation" error - Domestic USD
• General information about United States (US) domestic wire transfers
• Requirements for access to United States (US) domestic wire transfer funding
• How to activate United States (US) domestic wire transfer funding
• How to deposit USD using United States (US) domestic wire transfers

See all 15 articles

Single Euro Payments Area (SEPA) bank transfers

• General information about SEPA
• Requirements for access to EUR SEPA bank transfers
• Currencies available for SEPA bank transfers
• How to deposit EUR via SEPA to your Kraken account
• How to withdraw EUR via SEPA to your bank account
• SEPA bank transfer deposit processing times

See all 10 articles

SWIFT international wire transfers

• Service interruption for SWIFT international wire transfer funding
• General information about SWIFT international wire transfers
• Requirements for access to SWIFT international wire transfers
• Currencies available for SWIFT international wire transfers funding
• How to deposit via SWIFT international wire transfers
• How to withdraw via SWIFT international wire transfers

See all 9 articles

Canadian Dollar (CAD) bank transfers

• General information about Canadian Dollars (CAD) bank transfers
• Requirements for access to Canadian Dollars (CAD) bank transfers
• How to deposit CAD using Canadian Dollars bank transfers
• How to withdraw CAD using Canadian Dollars bank transfers
• Why do I see a “Balance is insufficient for a withdrawal.” message? (CAD)
• Canadian Dollars Deposit processing times

See all 12 articles

Digital assets/cryptocurrency funding

General information about digital assets funding

• ★ General statement on forks, airdrops, and addition of new digital assets/cryptocurrencies
• General information about digital assets/cryptocurrencies
• Digital assets and cryptocurrencies available on Kraken
• Do not participate in ICOs or token sales directly from your Kraken account

Depositing digital assets/cryptocurrency to your Kraken account

• How to deposit digital assets to your Kraken account
• Generating new deposit addresses
• How long do digital assets/cryptocurrency deposits take?
• Digital assets/cryptocurrency deposit fees
• Digital assets deposit statuses
• Digital assets/cryptocurrency deposit minimums

See all 8 articles

Withdrawing digital assets/cryptocurrency from your Kraken account

• How to withdraw digital assets and cryptocurrencies from your Kraken account
• Adding and confirming a new digital assets/cryptocurrency withdrawal address
• Digital assets/cryptocurrency withdrawal fees
• Digital assets/cryptocurrency withdrawal statuses
• Digital assets/cryptocurrency withdrawal minimums
• Duplicate withdrawal information error

See all 7 articles

Specific information about certain digital assets/cryptocurrencies

• ★ Augur (REP) contract deployment and token transition
• ★ EOS MainNet Token Swap - Transition Completed
• Is Kraken a ripple gateway?
• DASH Instant-Send and InstantX
• Monero (XMR) Integrated Addresses and Payment IDs
• What is the Memo for Stellar Lumens (XLM) Deposits?

See all 8 articles

Security

Security Basics

• ★ Beware of Phishing Scams
• What does Kraken do to secure my personal information?
• Securing Your Account
• Does Kraken hold full reserves?
• Why am I getting a "Session Invalid" message?
• Permission Denied when making a withdrawal

No phone support

• ★ Kraken does not offer phone support
• ★ Beware of Phone Scams

Guides to setup Two-factor Authentication (2FA) on your Kraken account

• Using Two-factor Authentication (2FA) to Secure Your Account
• Setting Up an Authenticator App as Two-factor Authentication (2FA)
• Setting Up a YubiKey for Two-factor Authentication (2FA)
• Setting Up a Static Password for Two-factor Authentication (2FA)
• How to set up Two-factor Authentication (2FA) for API keys

Details on available Two-factor Authentication (2FA) options

• What is an Authenticator App?
• What is a Yubikey?
• How does Two-factor Authentication (2FA) for login work?
• How does Two-factor Authentication (2FA) for Deposits & Withdrawals work?
• How does Two-factor Authentication (2FA) for Trading work?

The Global Settings Lock (GSL) and the Master Key

• What is the Global Settings Lock (GSL)?
• Setting Up the Global Settings Lock (GSL)
• What is the Master Key?
• I can't unlock my account settings

Security: Email

• What is PGP encryption?
• How do I set up PGP for my email?
• How do I tell Kraken what my public PGP key is?
• Where can I find the PGP key to verify automated outgoing email from Kraken?
• What is the file "signature.asc" attached to email I receive from Kraken?

Login Trouble

• I can't log into my account!
• How can I recover my account?
• Account Recovery Photo
• What are the Password and Username format requirements?
• I haven't received my account activation email

Trading

Introduction to trading on Kraken

• Introduction to cryptocurrency trading
• Differences between Spot Exchange and Currency Pair Trading
• Available currency pairs on Kraken
• Trading Glossary
• Kraken's trading charts

Trading: Basics

• What is the maximum number of open orders/positions?
• How to change currency pair
• How do I set prices for limit orders?
• What is Market Price Protection?
• What is the minimum order size?

Order Options

• Summary of Order Options
• Currency Exchange: Buying/Selling and Currency Pair Selection
• Amount and Amount Currency
• Other Order Options

Order Types

• Terminology Used for Order Type Descriptions
• Market and Limit Orders
• Stop Loss Orders
• Take Profit Orders
• Combined Order Types

Trading: Fees

• Overview of trading fees on Kraken
• What are Maker and Taker fees?
• How are trade fees calculated?
• How are fee conversion rates calculated?
• What are Kraken fee credits (KFEE)?

Trading: Leverage and Margin

• Explanation of leveraged trading
• How to trade on leverage and margin
• What levels of leverage are offered?
• Which currency pairs can I trade on margin?
• What is an open position and how is it created?
• What is closing a position and how do I do it?

See all 13 articles

Terms and concepts used in leveraged and margin trading

• Position
• Order Position vs Trade Position
• Leverage
• Margin
• Collateral Currency
• Trade Balance

See all 25 articles

Cryptowatch

• What is Cryptowatch?
• Trading on Cryptowat.ch (trade.kraken.com)
• Trading differences between Kraken.com and Cryptowat.ch
• Connecting your Kraken account to Cryptowat.ch
• Errors Messages on Cryptowat.ch (trade.kraken.com)
• Troubleshooting Cryptowatch/trade.kraken.com Performance Issues

More Resources

• How can I see the balance available for new orders?
• Canceled Orders

API

API Basics

• What is an API and what can it be used for?
• Where can I find documentation on your API?
• Public call examples (you can try it directly in the browser)
• How to generate an API key pair?
• How many API keys can I generate?
• What is the API call rate limit?

See all 11 articles

API Trading

• Trading Agreement required for orders sent via API
• Ticker pairs
• How to Add standard orders with different parameters
• How to open and cancel orders
• Trade History
• Are internal calculations made in float point or with a fixed number of decimals? Are the values always rounded?

See all 7 articles

Advanced API usage

• Does Kraken offer a Test API or Sandbox Mode?
• Does Kraken offer a Live Streaming API / WebSocket?
• Use of the "userref" parameter
• Do I need to use a Client Library Wrapper?
• How can I avoid excessive Timeouts?
• Why am I getting a 403 error while using the Kraken API?

Account History

Account History: FAQs

• Account/Transaction/Tax Statements
• Exporting data on behalf of clients
• I can't view my older Orders history

Account History: Export Basics

• How can I export my data?
• Ledgers vs Trades Data
• Explanation of Ledger Fields
• Explanation of Trade Fields
• Orders Data

Account History: Export Issues

• Export requests "stuck" in Queued status
• Can't open the exported file
• Export history is empty or not complete
• CAD withdrawals & balances
• Dot vs Comma decimal separator

Account History: Export Analysis

• Asset Codes
• Ledgers Data: "Duplicate" Deposit & Withdrawal Entries
• How to associate rollover fees with margin trades

Other resources

MtGox Creditor Information

• What is the address and help desk phone number for the MtGox trustee?
• What is the current status of my MtGox claim?
• I can't access the MtGox claims website
• How can I process my MtGox claim with Kraken?
• How can I find out about the Acceptance/Rejection of my MtGox claim?
• Why was my claim not accepted yet?

See all 9 articles

FAQs about our acquisitions

• Everything you need to know about the acquisition of Cavirtex (January 2016)
• Everything you need to know about the acquisition of Coinsetter (January 2016)
• Everything you need to know about the acquisition of CleverCoin (June 2016)
• Everything you need to know about the acquisition of Cryptowat.ch (March 2017)

Misc.

• DAO Delisting
• How do I close my account?