Support Center
Kraken Help Center
Getting Started
Account Creation and Login
Verification
- What are the Verification Tiers?
- How long does it take to get verified?
- What does "Pre-Verified" mean?
- What is an ID confirmation photo?
- My address doesn't have a postal code - what should I enter?
- The system won't accept my postal code
Deposits: Basics
Deposits: Bank
- How do I deposit EUR into my account?
- How do I deposit USD into my account? (US Resident)
- How do I deposit USD into my account? (non-US Resident)
- How do I deposit CAD into my account?
- How do I deposit JPY into my account?
- How do I deposit GBP into my account?
Deposits: Bitcoin
Withdrawals
- Why is my withdrawal on hold?
- How do I withdraw fiat currencies from my account?
- How do I add a CAD withdrawal account? (Canada only)
- How do I withdraw digital currencies from my account?
- What are the withdrawal fees?
- How long do withdrawals take?
Security: Basics
Security: Account
Security: Email
Trading: Basics
- What currencies can I trade on Kraken?
- How do I select different currency pairs?
- Why is my order "untouched"?
- How do I set prices for limit orders?
- What is Market Price Protection?
- Can you explain the various options in the order form?
Trading: Fees
Trading: Leverage and Margin
- How do I trade using leverage?
- What is an open position and how is it created?
- What is closing a position and how do I do it?
- What is settling a position and how do I do it?
- I opened a margin position but there is no change to my currency balances?
- What's the difference between currency exchange and currency pair trading using margin?
Trading: API
Alternative Digital Currencies
- Which ETH deposit option should I choose - Hex or ICAP?
- What are the deposit fees for Alternative Digital Currencies?
- How long do deposits and withdrawals take?
- Why am I charged a 50 XRP fee when I deposit to a new Ripple address?
- Is Kraken a ripple gateway?
- Why are some currency pairs "reversed" compared to other exchanges?
MtGox Creditor Information
- What is the current status of my claim?
- How can I process my MtGox claim with Kraken?
- How can I connect my claim to Kraken?
- How can I find out about the Acceptance/Rejection of the claim?
- I can't access the MtGox claims website
- When is the payout date?