How can we help?
- Getting Started
- Account Verification
- Fiat currency funding
- Digital assets/cryptocurrency funding
- Security
- Trading
- API
- Account History
- Other resources
Getting Started
Getting Started
Digital Currencies
Site Functionality
Account Verification
Getting your account verified on Kraken
- Verifying your account
- What are the Verification Tiers?
- Basic Requirements for Verification
- Requirements For ID Documents
- Required documents for (Tier 3) verification
- How long does it take to get verified?
Trouble with Verification
- Changing (incorrect) user information
- Residency address change
- Email address change
- Telephone number change
- Date of birth change
- Name Change
Fiat currency funding
General information about fiat currency funding
- Explanation of fiat currency
- Fiat currencies available on Kraken
- Fiat currency deposit fees
- Fiat currency withdrawal fees
- How to deposit or withdraw fiat currencies via Kraken
- Fiat currency deposit and withdrawal limits
United States (US) domestic wire transfers
- General information about United States (US) domestic wire transfers
- Requirements for access to United States (US) domestic wire transfer funding
- How to activate United States (US) domestic wire transfer funding
- How to deposit USD using United States (US) domestic wire transfers
- United States (US) domestic wire transfer deposit processing times
- How to withdraw USD via United States (US) domestic wire transfers
Single Euro Payments Area (SEPA) bank transfers
- General information about SEPA
- Requirements for access to EUR SEPA bank transfers
- Currencies available for SEPA bank transfers
- How to deposit EUR via SEPA to your Kraken account
- How to withdraw EUR via SEPA to your bank account
- SEPA bank transfer deposit processing times
SWIFT international wire transfers
- Service interruption for SWIFT international wire transfer funding
- General information about SWIFT international wire transfers
- Requirements for access to SWIFT international wire transfers
- Currencies available for SWIFT international wire transfers funding
- How to deposit via SWIFT international wire transfers
- How to withdraw via SWIFT international wire transfers
Canadian Dollar (CAD) bank transfers
- General information about Canadian Dollars (CAD) bank transfers
- Requirements for access to Canadian Dollars (CAD) bank transfers
- How to deposit CAD using Canadian Dollars bank transfers
- How to withdraw CAD using Canadian Dollars bank transfers
- Why do I see a “Balance is insufficient for a withdrawal.” message? (CAD)
- Canadian Dollars Deposit processing times
Digital assets/cryptocurrency funding
General information about digital assets funding
Depositing digital assets/cryptocurrency to your Kraken account
- How to deposit digital assets to your Kraken account
- Generating new deposit addresses
- How long do digital assets/cryptocurrency deposits take?
- Digital assets/cryptocurrency deposit fees
- Digital assets deposit statuses
- Digital assets/cryptocurrency deposit minimums
Withdrawing digital assets/cryptocurrency from your Kraken account
- How to withdraw digital assets and cryptocurrencies from your Kraken account
- Adding and confirming a new digital assets/cryptocurrency withdrawal address
- Digital assets/cryptocurrency withdrawal fees
- Digital assets/cryptocurrency withdrawal statuses
- Digital assets/cryptocurrency withdrawal minimums
- Duplicate withdrawal information error
Specific information about certain digital assets/cryptocurrencies
- ★ Augur (REP) contract deployment and token transition
- ★ EOS MainNet Token Swap - Transition Completed
- Is Kraken a ripple gateway?
- DASH Instant-Send and InstantX
- Monero (XMR) Integrated Addresses and Payment IDs
- What is the Memo for Stellar Lumens (XLM) Deposits?
Security
Security Basics
No phone support
Guides to setup Two-factor Authentication (2FA) on your Kraken account
- Using Two-factor Authentication (2FA) to Secure Your Account
- Setting Up an Authenticator App as Two-factor Authentication (2FA)
- Setting Up a YubiKey for Two-factor Authentication (2FA)
- Setting Up a Static Password for Two-factor Authentication (2FA)
- How to set up Two-factor Authentication (2FA) for API keys
- Using Two-factor Authentication (2FA) to Secure Your Account
Details on available Two-factor Authentication (2FA) options
The Global Settings Lock (GSL) and the Master Key
Security: Email
Login Trouble
Trading
Introduction to trading on Kraken
Trading: Basics
Order Options
Order Types
Trading: Fees
Trading: Leverage and Margin
- Explanation of leveraged trading
- How to trade on leverage and margin
- What levels of leverage are offered?
- Which currency pairs can I trade on margin?
- What is an open position and how is it created?
- What is closing a position and how do I do it?
Terms and concepts used in leveraged and margin trading
See all 25 articlesCryptowatch
More Resources
API
API Basics
- What is an API and what can it be used for?
- Where can I find documentation on your API?
- Public call examples (you can try it directly in the browser)
- How to generate an API key pair?
- How many API keys can I generate?
- What is the API call rate limit?
API Trading
- Trading Agreement required for orders sent via API
- Ticker pairs
- How to Add standard orders with different parameters
- How to open and cancel orders
- Trade History
- Are internal calculations made in float point or with a fixed number of decimals? Are the values always rounded?
Advanced API usage
Account History
Account History: FAQs
Account History: Export Basics
Account History: Export Issues
Account History: Export Analysis
Other resources
MtGox Creditor Information
- What is the current status of my MtGox claim?
- How can I process my MtGox claim with Kraken?
- How can I connect my MtGox claim to Kraken?
- How can I find out about the Acceptance/Rejection of my MtGox claim?
- I can't access the MtGox claims website
- When is the payout date?
FAQs about our acquisitions
- Everything you need to know about the acquisition of Cavirtex (January 2016)
- Everything you need to know about the acquisition of Coinsetter (January 2016)
- Everything you need to know about the acquisition of CleverCoin (June 2016)
- Everything you need to know about the acquisition of Cryptowat.ch (March 2017)