Futures - quick guide

Intro

• ★ How to unlock futures trading and eligibility
• Overview of Fees on Kraken Futures
• About Kraken Futures
• What are futures and why should I trade them?
• Why futures are good for crypto
• Transferring funds to and from the Futures wallet

See all 8 articles

Account setup

• Investment Questionnaire

Trading

• Trading interface guide
• Margining
• Profit/loss and liquidation calculator
• Setting leverage when opening a position
• Platform outage options

Account

• Transferring funds to your Trading Wallet
• Using the API
• Disclaimers

Getting started

Getting started

• ★ Get started with Kraken!
• ★ Geographic Restrictions: Can I use Kraken if I'm from ...?
• How to fund your Kraken account
• How to create an account on Kraken
• How do I buy and sell currency on Kraken?
• Where can I follow Kraken on social media?

See all 7 articles

Digital currencies

• ★ Digital assets and cryptocurrencies available on Kraken (and their symbols)
• ★ Does Kraken provide a wallet service?
• Where can I learn more about Bitcoin?
• Bitcoin currency code: XBT vs BTC
• Stellar Lumens' star/asterisk symbol

Site functionality

• ★ Browser troubleshooting
• ★ How to enter numbers on Kraken ("Invalid Amount" error for trading and withdrawing)
• Zero-balance currencies on the Balances table

Multiple accounts

• Can I create a test or demo account?
• Can I create multiple accounts?
• Can I link multiple accounts or create sub-accounts?
• How do I create a second account?
• How do I create a second account using the same email address?
• Is it possible to create a joint account?

Account verification

Verification tiers explained

• ★ What can I do with each verification tier?
• ★ Deposit and withdrawal limits by verification tier
• ★ Corporate and Institutional Accounts
• What are the verification tiers and requirements?
• Tier 4 Individual Account

Getting your account verified on Kraken

• ★ Verifying your account
• ★ Image requirements for ID documents
• How to get verified on Kraken
• How long does it take to get verified?
• What does "Pre-Verified" mean?
• Basic requirements for verification

See all 8 articles

Trouble getting verified

• ★ Tips for scanning or photographing ID documents
• The system won't accept my Phone Number (Tier 1)
• The system won't accept my Postal Code (Tier 2)
• Document upload failed due to "Invalid Parameters"
• Files for verification not being accepted

Updating your account information

• Updating account information
• Name change
• Date of birth change
• Residency address change
• Email address change
• Telephone number change

See all 7 articles

Fiat currency funding

General information about fiat currency funding

• ★ Fiat currencies (and funding) available on Kraken
• ★ Fiat currency deposit methods, fees, and minimums
• Explanation of fiat currency
• Explanation of deposit references
• Fiat currency withdrawal methods, fees, and minimums
• Fiat currency deposit and withdrawal processing times

Troubleshooting and restrictions

• ★ Delays in wire transfers (deposits and withdrawals)
• ★ On-hold deposits or withdrawals
• ★ Unable to withdraw fiat currency
• How to view fiat currency deposit and withdrawal limits?
• Explanation of Proof of Sources of Funds (POSOF)
• Fiat currency deposit statuses

See all 11 articles

United States (US) domestic wire transfers

• ★ Requirements to access United States (US) domestic funding
• ★ Automated Clearing House (ACH) support
• What is a Trace number?
• What is an IMAD/OMAD number?
• General information about United States (US) domestic funding
• How to activate United States (US) domestic funding

See all 13 articles

High limit USD funding

• ★ Introducing high limit USD funding

Single Euro Payments Area (SEPA) bank transfers

• ★ Requirements to access EUR SEPA bank transfers
• General information about SEPA
• Currencies available for SEPA bank transfers
• How to deposit EUR via SEPA to your Kraken account
• How to withdraw EUR via SEPA to your bank account
• Deposits from German and Austrian banks

See all 9 articles

EUR international bank transfers

• How to deposit EUR via International Wire to your Kraken account

Canadian Dollar (CAD) bank transfers

• ★ Requirements to access Canadian Dollars (CAD) bank transfers
• Introducing high limit and faster CAD funding
• General information about Canadian Dollars (CAD) bank transfers
• How to deposit Canadian Dollars (CAD) using domestic bank transfers
• How to withdraw Canadian Dollars (CAD) using domestic EFT bank transfers
• Why do I see a “Balance is insufficient for a withdrawal.” message? (CAD)

See all 11 articles

Pound Sterling (GBP)

• Information for United Kingdom (UK) clients and on using GBP on Kraken

Digital assets/cryptocurrency funding

General information about digital assets funding

• ★ Summary of digital assets/cryptocurrency minimums and fees
• ★ General statement on forks, airdrops, and addition of new digital assets/cryptocurrencies
• Can I transfer cryptocurrencies between two Kraken accounts?
• General information about digital assets/cryptocurrencies
• New coin listing requests
• Do not participate in ICOs or token sales directly from your Kraken account

Depositing digital assets/cryptocurrency to your Kraken account

• ★ How long do digital assets/cryptocurrency deposits take?
• How to deposit digital assets to your Kraken account
• Generating new deposit addresses
• Digital assets/cryptocurrency deposit fees
• Digital assets deposit statuses
• Digital assets/cryptocurrency deposit minimums

See all 9 articles

Withdrawing digital assets/cryptocurrency from your Kraken account

• How to withdraw digital assets and cryptocurrencies from your Kraken account
• Adding and confirming a new digital assets/cryptocurrency withdrawal address
• Digital assets/cryptocurrency withdrawal fees
• How long do digital assets/cryptocurrency withdrawals take?
• Digital assets/cryptocurrency withdrawal minimums
• Duplicate withdrawal information error

See all 10 articles

Specific information about certain digital assets/cryptocurrencies

• ★ Bitcoin Cash (BCH) and Bitcoin SV (BSV) replay deposits
• waterMelon (MLN) Token Migration
• Delisting of Iconomi (ICN)
• What is the Destination Tag for Ripple (XRP) Deposits?
• What is the Memo for Stellar Lumens (XLM) Deposits?
• Stellar Lumens (XLM) account merge

See all 10 articles

Security

Security basics

• ★ Securing Your Account
• ★ Beware of Phishing Scams
• What does Kraken do to secure my personal information?
• Does Kraken hold full reserves?
• Why am I getting a "Session Invalid" message?
• My Authenticator App 2FA code doesn't work (Permission Denied error)

See all 8 articles

No phone support

• ★ Kraken does not offer phone support
• ★ Beware of Phone Scams

Guides to setup Two-factor Authentication (2FA) on your Kraken account

• ★ Using Two-factor Authentication (2FA) to Secure Your Account
• Setting Up an Authenticator App as Two-factor Authentication (2FA)
• Setting Up a YubiKey for Two-factor Authentication (2FA)
• Setting Up a Static Password for Two-factor Authentication (2FA)
• How to set up Two-factor Authentication (2FA) for API keys
• Backup Code for 2FA Authenticator Apps

Details on available Two-factor Authentication (2FA) options

• ★ How does Two-factor Authentication (2FA) for login work?
• What is an Authenticator App?
• What is a Yubikey?
• Yubikey compatibility requirements
• How does Two-factor Authentication (2FA) for Deposits & Withdrawals work?
• How does Two-factor Authentication (2FA) for Trading work?

The Global Settings Lock (GSL) and the Master Key

• How do I remove my Global Settings Lock (GSL)?
• What is the Global Settings Lock (GSL)?
• Setting up the Global Settings Lock (GSL)
• What is a Master Key?
• I can't unlock my account settings

Email security

• ★ How can I keep the email account registered with my Kraken account safe?
• What is PGP/GPG encryption?
• How do I set up PGP/GPG encryption for my email?
• Where can I find Kraken's PGP public key?

Receiving PGP/GPG encrypted emails

• ★ How do I receive PGP/GPG encrypted emails from Kraken?
• Why is Kraken's public key showing as expired?
• How do I find my public key? (Enigmail)
• How do I tell Kraken what my public PGP key is?
• How do I sign Kraken's public key?
• How do I check if PGP encryption is working on my Kraken account?

See all 10 articles

Sending PGP/GPG encrypted emails

• ★ How can I contact your support team using PGP/GPG email encryption?

Login and signup trouble

• ★ I can't log into my account!
• Account Recovery Photo
• What are the Password and Username format requirements?
• Permission Denied when signing up / creating an account
• I haven't received my account activation email

Trading

Introduction to trading on Kraken

• ★ All available currencies and pairs on Kraken
• Using the Kraken OTC Desk
• Introduction to cryptocurrency trading
• Differences between spot exchange and margin trading
• Currency pairs available for trading on Kraken
• Trading glossary

See all 7 articles

Trading: basics

• How to change currency pair
• How to change the "default" currency on the Trade > Overview page
• What is the minimum order size (volume)?
• What is the maximum number of open orders/positions?
• How do I set prices for limit orders?
• What is Market Price Protection?

See all 7 articles

Order options

• Summary of order options
• Currency cxchange: buying/selling and currency pair selection
• Amount and amount currency
• Other order options

Order types

• Terminology used to describe order types
• Market and limit orders
• Stop Loss orders
• Take Profit orders
• Combined order types

Fees on trading

• ★ Overview of trading fees on Kraken
• What are Maker and Taker fees?
• How are trading volume discounts calculated?
• How are fee conversion rates calculated?
• What are Kraken fee credits (KFEE)?

Trading with leverage and margin

• ★ Which currency pairs can I trade on margin?
• ★ Margin financing term limits
• Margin withholding updates (September 2018)
• Explanation of leveraged trading
• How to trade on leverage and margin
• What levels of leverage are offered?

See all 13 articles

Terms and concepts used in leveraged and margin trading

• ★ What are the fees for margin trading?
• ★ Margin borrow limits
• Position
• Order Position vs Trade Position
• Leverage
• Margin

See all 24 articles

Trading: Errors & Troubleshooting

• ★ Price and volume decimal precision
• Order Canceled due to "Out of Funds"
• Order Canceled due to "Insufficient Margin"
• 'Margin allowance exceeded' Error when opening a margin position
• 'Insufficient Funds' Error when closing a margin position
• Why is leverage disabled in my account?

Cryptowatch

• What is Cryptowatch?
• Trading on Cryptowat.ch (trade.kraken.com)
• Differences between trade.kraken.com and Cryptowat.ch
• Connecting your Kraken account to Cryptowat.ch
• Errors messages on Cryptowat.ch (trade.kraken.com)
• Troubleshooting Cryptowatch/trade.kraken.com performance sssues

More resources

• How can I see the balance available for new orders?
• Dark Pool

Futures - derivatives trading

Liquidity Provision

• Position assignment system
• Example assignment
• Revenue Sharing Program

Futures Products

• Summary
• Calculation of profit and loss
• Hedging
• Directional trades
• Maximum leverage
• Order system and trade counterparty

See all 7 articles

Margining

• Summary
• Estimation of portfolio value
• Margin parameters
• Margin netting
• Equity Protection Process

Fees

• Transaction fees (and rebates) for Kraken Futures

Futures - technical references

Products

• Ticker symbols
• Perpetual Futures Contract Specifications
• Fixed Maturity Futures Contract specifications
• Sample trade mechanics
• Historical Data

Trading, Settlement, and Margining

• Position Assignment System Logic
• Margin schedule
• Trading and settlement
• Instant Margining System
• Percentile price moves

Futures - API

General Specifications

• Introduction
• Conventions And Definitions
• Generate API Keys
• Conformance Testing Environment

Access

• API URLs
• Sign Challenge (Web Socket API)
• Subscriptions (WebSockets API)
• Request Limits (REST API)
• Generate Authentication Strings (REST API)
• Calls and Returns (REST API)

REST API - Public

• Order Book
• Tickers
• Instruments
• History

REST API - Private

• Cancel Order
• Send Order
• Fills
• Transfer
• Open Positions
• Batch Order

See all 12 articles

Websocket API - public

• Ticker
• Trade
• Heartbeat
• Ticker Lite
• Challenge
• Book

Websocket API - Private

• Open Orders Verbose
• Open Positions
• Account Log
• Fills
• Open Orders
• Account balances and margins

See all 7 articles

Additional Resources

• Whitelisting your account
• Support and malfunction reporting
• Sample implementations

Futures - risk, complaints and terms

Risk Disclosure

• Risk Disclosure

Terms and Conditions

• Membership Agreement
• Privacy Policy

Queries and Complaints

• Financial Ombudsman Service
• General Queries
• Complaints handling process

API

API basics

• What is an API and what can it be used for?
• Where can I find documentation on your API?
• Public call examples (you can try it directly in the browser)
• How to generate an API key pair?
• How many API keys can I generate?
• What is the API call rate limit?

See all 11 articles

Trading using the API

• Trading Agreement required for orders sent via API
• Ticker pairs
• How to add standard orders with different parameters
• How to open and cancel orders
• Trade history
• Are internal calculations made in float point or with a fixed number of decimals? Are the values always rounded?

See all 7 articles

Public WebSockets API

• Public WebSockets API - common questions
• Public WebSockets API Python code example

Advanced API usage

• API Error Codes
• Does Kraken offer a Test API or Sandbox Mode?
• Use of the "userref" parameter
• Do I need to use a client library wrapper?
• How can I avoid excessive timeouts?
• Why am I getting a 403 error while using the Kraken API?

See all 7 articles

REST API via Command Line

• How to install Kraken's REST API command line client
• How to create the krakenapi.py file

Account history

Export Requests

• ★ Does Kraken provide account/transaction/tax statements?
• ★ How can I export my account history?
• How can I export my account history via API?
• Ledger vs trades data
• Export requests "stuck" in queued status
• Can you send me my account history?

CSV Files

• Explanation of asset codes
• I can't open the exported file
• Export file is empty or not complete
• Dot vs comma decimal separator

Ledger Data

• ★ Explanation of ledger fields
• How do I find my balances on a particular date?
• Why are there "duplicate" entries for deposits & withdrawals?
• How can I see blockchain addresses or transaction IDs for cryptocurrency withdrawals?
• Inaccurate Canadian Dollar (CAD) balances due to CAD withdrawals

Trade Data

• ★ Explanation of trade fields
• I can't see the date on my trades export
• I can't view my older order history on Kraken.com
• How do I export my order history?
• How do I associate rollover fees with margin trades?

Other resources

MtGox creditor information

• ★ Kraken's limited role in the MtGox claim process
• ★ MtGox trustee's help desk address and phone number
• MtGox Creditor update: action required by October 22, 2018
• How can I make a change to the details of my MtGox claim?
• What is the status of my MtGox claim?
• I can't access the MtGox claims website

See all 9 articles

FAQs about our acquisitions

• Everything you need to know about the acquisition of Cavirtex (January 2016)
• Everything you need to know about the acquisition of Coinsetter (January 2016)
• Everything you need to know about the acquisition of CleverCoin (June 2016)
• Everything you need to know about the acquisition of Cryptowat.ch (March 2017)

Misc.

• KYC update information
• Client Success Program
• Where is Kraken's office?
• DAO Delisting
• How do I close my account?

Archive

• Augur (REP) contract deployment and token transition
• EOS MainNet Token Swap - Transition Completed