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How to contact Voice Support
Last updated: Jan 12, 2026
To guarantee the highest level of service our Voice support is now only available via our mobile apps for clients in specific situations. Where applicable, the "Call us" option will now only be available in the Kraken app.
We’re fully committed to helping you through our other contact channels.
Review our popular topics to help you find a solution:
Beware of scams
If you find a phone number online to be Kraken Support that is not shown on one of our websites or mobile apps, assume that it's a phishing scam. Do not call it. If you receive a call from someone claiming to be Kraken, without having established email contact with Kraken Support first, please hang up and contact Support for clarification.
Kraken Support specialists will never ask you for the following:
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Password
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Two Factor Authentication Code
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Device Approval Code
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Wallet Addresses or seed words
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Master Key
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Remote access to your computer
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Removal of or changes to your account security settings
If you are asked for any of this information please hang up and contact Support.
Be sure to also follow our guide for securing your account.