For information on changes for our US clients, please visit our Support Center article.

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Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
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Regaining account access for German clients
The exact service start and other dates may vary. Clients will be contacted with confirmation of the dates.
As per regulatory requirements, Kraken is offering a remediation window in which clients can perform the required verification, more information is available here. Clients should withdraw their assets if they do not want to perform the required verification.
What happens if I do not reverify my account?
Accounts that have not completed the verification process will receive two phased suspensions, as detailed here.
I don’t want to reverify my account after September 10, 2024
Clients who do not wish to reverify are requested to withdraw their assets before September 10, 2024. Clients who haven’t done this and who still wish to withdraw their assets after September 10, 2024, should contact Kraken Support to close their account.
Note: access to assets will be dependent upon meeting legal KYC requirements. In the meantime, non-verified clients’ assets will be safeguarded.
If you have any further questions, please don't hesitate to contact Kraken Support.