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Scam-awareness steps for UK accounts
Last updated: 27 de outubro de 2026
Some accounts in the UK may include extra scam-awareness steps and a review before trading is enabled. This article explains what you will see, what happens next and where to get help.
Why we do this
Scams are becoming more common. With crypto, transactions cannot be reversed once they are sent. These steps may help you recognize the signs of a scam before you start, and give us a chance to look at your circumstances before activity is enabled.
What you will see during account setup
You will see two steps while you set up your account:
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Scam-awareness information. A few short screens explain what scams can look like, how scammers make contact and what to do if something feels wrong.
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A few short questions. You answer multiple-choice questions that help us understand your circumstances.
You will see these steps on both the Kraken app and the website. The layout may look different between them.
What happens after you answer the questions
After you answer the questions, a member of our team reviews your account before activity is enabled. You can carry on with the rest of your account setup while you wait.
You will see a message that says “You’ll be able to trade soon.” Selecting Continue on that message closes it. It does not change your review.
When the review is complete
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If your account is approved, your verification carries on as normal. Activity is enabled once the review is complete.
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If we cannot approve your account, you will see a message on screen saying that your account has been closed, with an option to contact Support.
Safe Mode
Temporary account protections
Some UK accounts may also have Safe Mode applied. Safe Mode adds temporary protections to help keep you safe from scams, such as a lower monthly limit on crypto withdrawals.
Your limits can change over time. To see your current limits, sign in and go to Settings > Limits.
To learn more about these protections and how to request a review, see Why does my account have temporary protective measures?
Need help?
If something feels wrong at any point, stop and contact Kraken Support directly from your account.
You can also report fraud to Action Fraud on 0300 123 2040 or at actionfraud.police.uk.
If your account has been closed and you believe this was a mistake, submit the Appeal locked account form.