Frequently asked questions
Frequently asked questions
- Why do we ask for Source of Wealth or Source of Funds Documents?
- BSB and account number for Australian clients
- How do I look up my Canadian bank account information?
- Why is my deposit or withdrawal on hold?
- Can I deposit or withdraw using physical cash, debit or credit card or something similar?
- Why is the deposit reference important?
- Deposits from and withdrawals to third parties
- What does the status of my deposit or withdrawal mean?
- Why is there a withdrawal hold on my account?
- What is the difference between ACH and wire transfers?
- Is Bill Pay supported by Kraken?
- Why has my deposit or withdrawal not arrived?
- Why did I not receive my full deposit amount?
- What is a FedWire IMAD/OMAD number?
- What is an ACH trace number?
- Banks that don't work with cryptocurrency exchanges
- Can I update or remove saved bank account information?
- What information is required when adding a new bank account?
- What does this error message mean?
- How do I send a domestic wire transfer to Kraken from Bank of America?
- How do I send a domestic wire transfer to Kraken from Wells Fargo?
- How do I send a domestic wire transfer to Kraken from Chase?
- How do I send a domestic wire transfer to Kraken from Citibank?