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              2. Funding
              3. Cash Funding

              Frequently asked questions

              Frequently asked questions

              • Why do we ask for Source of Wealth or Source of Funds Documents?
              • BSB and account number for Australian clients
              • How do I look up my Canadian bank account information?
              • Why is my deposit or withdrawal on hold?
              • Can I deposit or withdraw using physical cash, debit or credit card or something similar?
              • Why is the deposit reference important?
              • Deposits from and withdrawals to third parties
              • What does the status of my deposit or withdrawal mean?
              • Why is there a withdrawal hold on my account?
              • What is the difference between ACH and wire transfers?
              • Is Bill Pay supported by Kraken?
              • Why has my deposit or withdrawal not arrived?
              • Why did I not receive my full deposit amount?
              • What is a FedWire IMAD/OMAD number?
              • What is an ACH trace number?
              • Banks that don't work with cryptocurrency exchanges
              • Can I update or remove saved bank account information?
              • What information is required when adding a new bank account?
              • What does this error message mean?
              • How do I send a domestic wire transfer to Kraken from Bank of America?
              • How do I send a domestic wire transfer to Kraken from Wells Fargo?
              • How do I send a domestic wire transfer to Kraken from Chase?
              • How do I send a domestic wire transfer to Kraken from Citibank?
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              These materials are for general information purposes only and are not investment or financial product advice or a recommendation or solicitation to buy, sell, stake or hold any cryptoasset or to engage in any specific trading strategy. Kraken does not and will not work to increase or decrease the price of any particular cryptoasset it makes available. The unpredictable nature of the crypto-asset markets can lead to loss of funds. Tax may be payable on any return and/or on any increase in the value of your cryptoassets and you should seek independent advice on your taxation position. Geographic restrictions may apply. Some crypto products and markets are unregulated. Kraken’s regulatory status for its various products and services differs per jurisdiction and you may not be protected by government compensation and/or regulatory protection schemes. See Legal Disclosures for each jurisdiction (here).