What does the status of my deposit or withdrawal mean?
The status informs you about the processing stage between our system and our funding providers.
Below is a list of these transaction statuses and their meaning.
Deposits
Deposit Status | Meaning | Applies to | Action to take |
|---|---|---|---|
Confirming | The deposit has been received by our funding provider. | Domestic USD funding methods (FedWire). | If you see this status for more than three hours contact Support. We may also reach out to you. |
Initiated | The deposit has been successfully initiated. | Fund directly option via Plaid (SEPA/SEPA Instant). |
|
Pending | The deposit has been received and is currently being processed. | Domestic USD funding methods (FedWire). | If you see this status for more than three hours, contact Support. We may also reach out to you. |
Success | The deposit has been received, processed and credited to your account. | All cash deposit methods. | No action required. |
On hold | The deposit has to be manually checked by our support team. | All cash funding methods. | Contact Support. |
Fail | The deposit has failed. | All cash and crypto deposit methods. | Crypto deposits under the minimum required amount will be marked as failed. For cash deposits, ensure you entered the correct beneficiary name.Otherwise, Contact Support. |
Withdrawals
Withdrawal Status | Meaning | Applies to | Action to take |
|---|---|---|---|
Pending | The withdrawal is being processed in our systems. | All cash funding methods except Bank Frick. | Contact Support. We may also reach out to you. |
Sending | The withdrawal has been processed in our systems. | All cash funding methods, except for Credit Union Atlantic. | If you see this status for more than one business day, contact Support. We may also reach out to you. |
Confirming | The withdrawal has been received by our funding provider. | All cash deposit methods, | If you see this status for more than one business day, contact Support. |
Success | The withdrawal has been sent to our funding provider. | All cash deposit methods. | Contact Support if funds not received within five business days. |
On hold | The withdrawal has to be manually checked by our support team. | All cash funding methods. | Contact Support. |
Failure | The withdrawal has failed. | All cash deposit methods. | Contact Support. |
How to find the status of your deposit or withdrawal
- 1
Sign in to your Kraken account on Kraken Pro. Click on the Portfolio tabin the upper left hand side of your screen, then ensure you are on the Overview page.
- 2
Once on the Overview page, you can view your deposit and withdrawal history by clicking Funding Transactions in the bottom section.
- 3
Lastly, from the Funding Transactions tab, you may click on any deposit or withdrawal to view additional information.
Deposits
Withdrawals
How to find the status of your deposit or withdrawal