For information on changes for our US clients, please visit our Support Center article.

Problemas de entrega de email
Certain account actions require an automated email to be sent for confirmation or verifying information.
If you don’t receive an email, here are some general steps you can try before reaching out to our support team:
  1. 1.
    Double check that the email wasn’t sent to your spam or junk folder.
  2. 2.
    Search your mail folders for our sending email address [email protected].
  3. 4.
    Attempt the action again (after the expiration time has passed*).
  4. 5.
    Check your block list for anything with @kraken.com.
  5. 6.
    Reach out to your provider and ask if they can whitelist our sending address or stop suppressing our emails.
If none of those steps worked, below are some additional things to check based on each specific action:
Account activation
Withdrawal address confirmation
Email change confirmation
Username reminder
Password reset
Sign-in 2FA by-pass