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    Frequently asked questions

    • What funding method can I use?
    • How do I send a domestic wire transfer to Kraken from Bank of America?
    • How do I send a domestic wire transfer to Kraken from Wells Fargo?
    • How do I send a domestic wire transfer to Kraken from Chase?
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    • Why is there a withdrawal hold on my account?
    • What does this error message mean?
    • What is an ACH trace number?
    • Why is my deposit or withdrawal on hold?
    • Why has my deposit or withdrawal not arrived?
    • Banks that don't work with cryptocurrency exchanges
    • Why did I not receive my full deposit amount?
    • Why is the deposit reference important?
    • What are third-party payments processors (TPPPs)?
    • Can I update or remove saved bank account information?
    • What does the status of my deposit or withdrawal mean?
    • What information is required when adding a new bank account?
    • Can I deposit or withdraw using physical cash, debit or credit card or something similar?
    • Can I transfer cash between two Kraken accounts?
    • What is proof of sources of funds (POSOF)?
    • How do I look up my Canadian bank account information?
    • Are automated clearing house (ACH) transfers supported?
    • What is the difference between ACH and wire transfers?
    • Is Bill Pay supported by Kraken?
    • What is a FedWire IMAD/OMAD number?


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