Frequently asked questions

• How do I look up my Canadian bank account information?
• Why is my deposit or withdrawal on hold?
• Can I deposit or withdraw using physical cash, debit or credit card or something similar?
• Why is the deposit reference important?
• Deposits from and withdrawals to third parties
• What does the status of my deposit or withdrawal mean?
• What is proof of sources of funds (POSOF)?
• Why is there a withdrawal hold on my account?
• What is the difference between ACH and wire transfers?
• Is Bill Pay supported by Kraken?
• Why has my deposit or withdrawal not arrived?
• Why did I not receive my full deposit amount?
• What is a FedWire IMAD/OMAD number?
• What is an ACH trace number?
• Banks that don't work with cryptocurrency exchanges
• Can I update or remove saved bank account information?
• What information is required when adding a new bank account?
• What does this error message mean?
• How do I send a domestic wire transfer to Kraken from Bank of America?
• How do I send a domestic wire transfer to Kraken from Wells Fargo?
• How do I send a domestic wire transfer to Kraken from Chase?
• How do I send a domestic wire transfer to Kraken from Citibank?