Frequently asked questions
- Withdrawal hold on account for first-time fiat deposits
- What does this Error message mean?
- Why is my deposit or withdrawal on hold?
- Why has my deposit or withdrawal not arrived?
- Banks that don't work with cryptocurrency exchanges
- Why did I not receive my full deposit amount?
- Why is the deposit reference important?
- What are third-party payments processors (TPPPs)?
- Can I update or remove saved bank account information?
- What does the status of my deposit or withdrawal mean?
- What information is required when adding a new bank account?
- Can I deposit or withdraw using cash, debit / credits cards or something similar?
- Can I transfer fiat currencies between two Kraken accounts?
- What is proof of sources of funds (POSOF)?
- How do I look up my Canadian bank account information?
- Are automated clearing house (ACH) transfers supported?
- What is the difference between ACH and wire transfers?
- Is Bill Pay supported by Kraken?
- What is a FedWire IMAD/OMAD number?