For information on changes for our US clients, please visit our Support Center article.

Kraken Selected as Distribution Partner by FTX Debtors – FAQ
FTX announced on February 7th that it will commence initial distributions to holders of allowed claims in the Plan's Convenience Classes on February 18, 2025.
Users who selected Kraken as their distribution provider, completed all pre-distribution requirements, and were considered eligible for this initial distribution should expect to receive their funds to their account within 1-3 business days of February 18th.
Please refer to the FTX Customer Portal to (https://claims.ftx.com) to review your status for the initial distribution.

FAQs

Was Kraken selected as a distribution partner?
Where should claimants go to choose Kraken?
What if I already have a Kraken account?
What if I don’t have a Kraken account?
What jurisdictions are supported and available to receive distributions?

Troubleshooting

If you encounter an error message, follow the troubleshooting steps below to identify the issue and find a solution:
Account could not be linked due to differing account types
Account could not be linked due to email mismatch
Account could not be linked due to missing email
If you have any further questions about this process, feel free to contact our support team.