Below are the answers to common questions about the Buy Crypto widget and our Kraken app.
*US Only, excluding NY, TX, WA and overseas US Territories.
Card purchases have a minimum of 10 EUR, 10 USD, 14 AUD, 8 GBP, 12.50 CAD, 10 CHF.
Digital wallet purchases have a minimum of 10 EUR, 10 USD, 14 AUD, 8 GBP, 12.50 CAD, 10 CHF.
ACH online banking purchases have a minimum of 10 USD.
For converting between cryptocurrencies, the minimum is the equivalent value of 1 USD.
If you have added many cards recently, you may have temporarily exceeded your limit of three attempts to save your payment card within a 30 day rolling period.
If you are unsure about why you can not add your card, please contact our support team so we can assist you.
- Your card issuer does not allow payments to crypto exchanges.
- The browser or app was closed or refreshed before the crypto order could complete.
- Some banks do not support 3DS, an authentication step currently enforced on every transaction.
If your card payments continue to fail, please contact our support team so we can assist you.
- You do not have enough funds in your account balance for the transaction.
- Your funds are currently being used for open orders or margin positions.
- The transaction value is below the minimum requirement.
- The crypto asset you want to buy may not be a supported pair with the currency you want to pay with.
If you continue to have issues completing your purchase, please contact our support team so we can assist you
- Your funds are currently being used for open orders or margin positions.
- The transaction value is below the minimum requirement.
- The crypto asset you want to sell may not be a supported pair with the currency balance you want to use to deposit the cash.
If you continue to have issues completing your purchase, please contact our support team so we can assist you.
Withdrawal issues can also occur if you have funds locked in open orders or margin positions.
You can buy, sell and convert any asset to any other asset. Please note the following exceptions:
- There are some geographic restrictions which may affect the assets that are available in your verified country of residence.
- Cash-to-Cash pairs are not available in the USA.
- ETH2.S-ETH is not available.
- Newly listed coins may have a delay of a few days before becoming available.
- This feature is not available on the Kraken Pro app or the Kraken Terminal, which have limitations to tradable currency pairs.
If you receive this message it is due to the low liquidity of the cryptocurrency you are trying to buy, sell or convert. This means that the order book for the selected cryptocurrency is not sufficiently populated to provide a fair price for your instant transaction.
This error often occurs after we have just listed a new asset. The order books are still new, and may not be able to support instant transactions.
Solution:
If you receive this message you can follow the steps below for possible solutions:
- Wait, these periods of low liquidity are typically short.
- Try a smaller volume for your transaction.
- You can try to place a market or limit order.
- Ensure that you have the latest version of the Kraken app installed.
- Ensure that your operating system and web browser are up to date.
- Use a different web browser or use your browser's Incognito, Privacy or Private Mode.
- Check our Status page for notifications on any current incidents.
The decimal and thousands separators shown in this article may differ from the formats displayed on our trading platforms. Review our article on how we use points and commas for more information.