Below are the answers to common questions about the Buy Crypto widget and our Kraken app.
What is the minimum order size?
Why am I unable to add a payment card?
Why is my card purchase failing?
Why am I unable to buy an asset?
Why am I unable to sell an asset?
Why was my payment card charged in EUR?
Why can't I withdraw my funds?
How can I deposit and withdraw cryptocurrencies?
How can I convert between two currencies?
Do I need a verified account?
A Starter account can use the ‘convert’ feature on the Buy Crypto widget, however this is not available on the app. To buy, sell and convert with fiat (EUR, USD etc) you’ll need an Express*, Intermediate or Pro level verified account.
*US Only, excluding NY, TX, WA and overseas US Territories.
What is the minimum order size?
One unit of fiat currency for buying and selling: 1 USD, 1 EUR, 1 GBP, 1 CAD, 1 CHF, 1 AUD, 110 JPY.
Card purchases have a minimum of 10 EUR.
For converting between cryptocurrencies, the minimum is the equivalent value of 1 USD.
What are the fees?
When placing Buy; Sell; or Convert orders, the Kraken Fee per transaction is 1.5%.
If you are converting one stablecoin for another stablecoin (USDT, USDC or DAI) or when buying/selling them with USD, then the Kraken fee is only 0.9% per transaction.
If you're paying with your debit or credit card, there is an additional processing fee of 3.75% + €0.25 per transaction. For more information on the Processing Fee, please see this article.
On the final Order Confirmation page, you will be shown exactly what you'll pay and receive, as well as the full breakdown.
Why am I unable to add a payment card?
To access the card payment method, your Kraken account must be verified to the Intermediate or Pro level, with residence in one of these supported countries.
If you have Trading 2FA enabled, you can only place orders from current balances. Should you wish to use the card payment method, you will need to disable Trading 2FA.
If you have added many cards recently, you may have temporarily exceeded your limit of 3 attempts to save your payment card within a 30 day rolling period.
If you are unsure about why you can not add your card, please contact our support team so we can assist you.
Why is my card purchase failing?
Here are the most common reasons why a card purchase would fail:
- Your card issuer does not allow payments to crypto exchanges.
- The browser or app was closed or refreshed before the crypto order could complete.
- Some banks do not support 3DSv1, an authentication step currently enforced on every transaction.
If your card payments continue to fail, please contact our support team so we can assist you.
Why am I unable to buy an asset?
If your purchase cannot be completed, it could be due to one these scenarios:
- You do not have enough funds in your account balance for the transaction.
- Your funds are currently being used for open orders or margin positions.
- The transaction value is below the minimum requirement.
- The crypto asset you want to buy may not be a supported pair with the currency you want to pay with.
If you continue to have issues completing your purchase, please contact our support team so we can assist you.
Why am I unable to sell an asset?
Any error messages seen during the 'sell' process could be linked to one of the following reasons:
- Your funds are currently being used for open orders or margin positions.
- The transaction value is below the minimum requirement.
- The crypto asset you want to sell may not be a supported pair with the currency balance you want to use to deposit the cash.
If you continue to have issues completing your purchase, please contact our support team so we can assist you.
Why was my payment card charged in EUR?
Currently Kraken only supports EUR for card payments. Once you select your card as the payment method, the fiat spending amount automatically changes to EUR and the purchases will be charged to your card in EUR as well.
In the future we will be adding support for more currencies, such as USD, CAD, GBP, CHF & AUD.
Why can't I withdraw my funds?
The most frequent cause of withdrawal issues is due to first-time fiat deposits resulting in a temporary 72 hour withdrawal hold on the account. If you funded your account for the first time in the last 3 days, please try again after the 72 hour period has elapsed.
Withdrawal issues can also occur if you have funds locked in open orders or margin positions.
How can I deposit and withdraw cryptocurrencies?
Currently it's only possible to deposit and withdraw cryptocurrency via the Funding section in your account on the main website. We are working towards facilitating cryptocurrency payments via the app.
How can I convert between two currencies?
You can convert between two paired assets using the ‘Convert’ feature on our Buy Crypto widget. This is currently only available on the website, but we are working towards adding this feature on the app.
Troubleshooting tips
If you encounter any difficulties with completing your transaction, try the below tips:
- Ensure that you have the latest version of the Kraken app installed.
- Ensure that your operating system and web browser are up to date.
- Use a different web browser or use your browser's Incognito / Privacy / Private Mode.
- Check our Status page for notifications on any current incidents.