Below are the answers to common questions about the Buy Crypto widget and our Kraken app.
*US Only, excluding NY, TX, WA and overseas US Territories.
Card purchases have a minimum of 10 EUR.
Digital wallet purchases have a minimum of 10 EUR or 10 USD.
ACH online banking purchases have a minimum of 10 USD.
For converting between cryptocurrencies, the minimum is the equivalent value of 1 USD.
If you are converting one stablecoin for another stablecoin (USDT, USDC or DAI) or when buying/selling them with USD, then the Kraken fee is only 0.9% per transaction.
If you're paying with your debit or credit card, there is an additional processing fee of 3.75% + €0.25 per transaction. For more information on the Processing Fee, please see this article.
Purchases made with ACH online banking have an additional processing fee of 0.5% which is deducted from the total spending amount specified.
On the final Order Confirmation page, you will be shown exactly what you'll pay and receive, as well as the full breakdown.
If you have Trading 2FA enabled, you can only place orders from current balances. Should you wish to use the card payment method, you will need to disable Trading 2FA.
If you have added many cards recently, you may have temporarily exceeded your limit of three attempts to save your payment card within a 30 day rolling period.
If you are unsure about why you can not add your card, please contact our support team so we can assist you.
- Your card issuer does not allow payments to crypto exchanges.
- The browser or app was closed or refreshed before the crypto order could complete.
- Some banks do not support 3DSv1, an authentication step currently enforced on every transaction.
If your card payments continue to fail, please contact our support team so we can assist you.
- You do not have enough funds in your account balance for the transaction.
- Your funds are currently being used for open orders or margin positions.
- The transaction value is below the minimum requirement.
- The crypto asset you want to buy may not be a supported pair with the currency you want to pay with.
If you continue to have issues completing your purchase, please contact our support team so we can assist you
- Your funds are currently being used for open orders or margin positions.
- The transaction value is below the minimum requirement.
- The crypto asset you want to sell may not be a supported pair with the currency balance you want to use to deposit the cash.
If you continue to have issues completing your purchase, please contact our support team so we can assist you.
In the future we will be adding support for more currencies, such as USD, CAD, GBP, CHF & AUD.
Withdrawal issues can also occur if you have funds locked in open orders or margin positions.
- Ensure that you have the latest version of the Kraken app installed.
- Ensure that your operating system and web browser are up to date.
- Use a different web browser or use your browser's Incognito, Privacy or Private Mode.
- Check our Status page for notifications on any current incidents.
The decimal and thousands separators shown in this article may differ from the formats displayed on our trading platforms. Review our article on how we use points and commas for more information.