Withdrawal hold
As a security precaution, withdrawals in any currency of up to 100% of your first debit or credit card purchase will be locked for 72 hours. This means that if your first debit or credit card purchase was $1,000, you will not be able to withdraw the equivalent of $1,000 in either cash or crypto for the following 72 hours. Additional debit or credit card purchases made during this 72 hours will also be locked for the remainder of the 72 hours.
You can instantly purchase a range of cryptocurrencies using your debit or credit card.
Requirements
You must hold a valid Visa or Mastercard in the same legal name as your Kraken account.
Your debit or credit card needs to support 3D Secure.
Fees and limits
Card purchase fees:
- For every crypto purchase made with your card, a fee of 3.75% + 0.25c is deducted from the total spending amount specified. Depending on the asset pair being purchased, the Kraken fee of either 1.5% or 0.9% is then applied and is provided on the final confirmation page as a monetary value of your investment.
- The final transaction fee is provided on the final confirmation page and is visible before you complete the purchase.
- There are no hidden or additional fees and the total value shown on the confirmation page is what Kraken will charge to your card.
Card and transaction limits:
- Each transaction has a minimum purchase amount.
- There is a maximum spending amount within a time-based seven day rolling period. This limit is combined with Apple Pay or Google Pay purchases.
- Purchase amounts count towards your daily and monthly funding limits.
- A maximum of three attempts to save your payment card is allowed within a 30 day rolling period. Deleting saved cards will not reset this limit so be mindful of this before removing any of your saved card details. Card information is securely stored and displayed according to PCI compliance regulations. Each new purchase will require 3DS authentication.
| Currency | Minimum purchase amount | Seven day purchase limit | Processing fee |
|---|---|---|---|
|
AUD |
A$14.00 |
A$10,000 |
3.75% + A$0.25 |
|
CAD |
C$12.50 |
C$9,500 |
3.75% + C$0.25 |
|
EUR |
€10.00 |
€7,500 |
3.75% + €0.25 |
|
GBP |
£8.00 |
£6,000 |
3.75% + £0.25 |
|
USD |
$10.00 |
$7,500 |
3.75% + $0.25 |
Important information
- The default payment currency is pre-determined by your verified country of residence.
- Depending on your card issuers policy, they may charge additional fees for cash advance or online card purchases. Bank charges for credit card payments or international transaction fees are independent from Kraken’s fee and are outside of our control.
- The Buy Crypto widget and our Kraken app are specifically designed for easy buying and selling. Withdrawals to cards are not supported.
- As a security precaution we may limit the number of transactions allowed per day.
Instructions
- If you are using the Buy Crypto widget on our website, you can view step-by-step instructions on how to add your debit or credit card.
- For guidance on adding your card while using the Kraken App, please see the instructions provided here.
Failed or declined transactions
- The browser or app was either closed or refreshed before the crypto order could complete.
- Website or API connectivity issues.
- Adverse market volatility, meaning we're unable to lock down a price.
Transactions can also be declined by your card issuer if:
- They do not allow payments to crypto exchanges.
- They do not support 3DS.
If your card was charged but you did not immediately receive your crypto assets, the transaction will automatically be voided within two hours.
These lists are not exhaustive, so please contact our Support team if your purchases continue to fail.
Explanation of 3D Secure (3DS)
If you are unsure if your card is 3DS, please contact your card issuer to enquire if they support this security feature.
Supported regions
Kraken offers Visa and Mastercard in many countries. Please see this list to view the payment methods available in your region.
The decimal and thousands separators shown in this article may differ from the formats displayed on our trading platforms. Review our article on how we use points and commas for more information.