Requirements
- In order to use the Kraken app, you will need to verify your account to Intermediate or Pro level. Residents in the USA can also make use of our Express verification option.
- The app is available in all regions except Crimea, Donetsk, Luhansk, Cuba, Iran, North Korea and Syria. This restriction is based on the registered address of your Google Play or Apple App Store account and is not related to the address registered on your Kraken account.
- Please ensure you are using at least Android version 8.0 or iOS version 13.
Navigating within the app
Using the app
Payment methods
You can buy crypto instantly on the Kraken app with the following payment methods. Access to each method is dependant on your country of residence and the device you are using.
Alternatively, you can deposit cash or crypto to fund your account.
How to add your payment card
- 1Click on the Account icon and select Payment methods.
- 2Select Add a card.
- 3Input your card number, expiry date and security code. Be sure to double check that the billing address and card details are correct.
- 4That's it! You have successfully added your payment card. Once confirmed, your card will be listed in the Pay with option.
How to connect to ACH online banking
- 1Click on the Account icon and select Payment methods.
- 2Select Online Banking by Trustly.
- 3Locate your bank and input your banking login details to establish the connection.
- 4Once confirmed, your bank account will be listed in the Pay with option.
How to connect your Google Pay or Apple Pay account
Review the important information and access requirements on our FAQ page. To connect your digital wallet account on the Kraken app:
- 1Click on the Account icon and select Payment methods.
- 2Depending on your mobile device, select either Apple Pay or Google Pay.
- 3Add your card within your digital wallet app.
- 4Once confirmed, your Apple Pay or Google Pay account will be listed in the Pay with option.
How to Buy
- Click on the Action icon.
- Select Buy crypto with cash. Locate the cryptocurrency you would like to purchase and click on it.
- Click on Pay with and select from your available payment methods.
- Then input the amount you would like to spend. Before you Swipe to confirm, you can review the asset volume being purchased; the payment method; quoted asset price and fees.
- If everything looks right, you can swipe to complete your purchase.
How to Sell
- Click on the Action icon.
- Select Sell crypto for cash. Locate the cryptocurrency you would like to sell and click on it.
- Input the volume you would like to sell (you can toggle between cash value and crypto volume). The cash will be added to your balance in the default currency you have saved on the Kraken app. If you want to receive the cash in a different currency, you will need to change this on your Account settings before completing the transaction.
- If everything looks right, you can swipe to complete your sale.
How to Convert
- Click on the Action icon.
- Select Convert.
- Click on the from asset to select from any of your existing account balances, then input the value or volume.
- Select any of our available paired assets in the to field.
- If everything looks right, you can swipe to complete your conversion.
Set up a recurring buy
- To set up a recurring buy, follow these instructions.
- This feature is currently only available on the Kraken app.
- For further information about the fees, requirements, etc, review our FAQ page
Edit or delete your payment card
- Click on the Account icon and select Payment methods.
- Locate the card you would like to remove and swipe left. On the prompt, confirm if you would like to remove the card.
Please note:
- You can only add three payment cards within a 30 day rolling period.
- You have a maximum of three attempts to save your payment card within a 30 day period.
- Deleting saved or new cards will not reset this limit, so be mindful of this before removing any of your saved card details.
Delete your connected online bank account
- Click on the Account icon and select Payment methods.
- Locate the bank account you would like to remove and swipe left. On the prompt, confirm if you would like to remove the online bank account.
- If you get an error, you will need to disable your Global Settings Lock.
Locating your balances and transaction history
To view your balances and asset collection, click on the Pie icon. You can toggle between cash value or crypto asset holdings.
For a full summary of your transactions click the clock icon in the top left corner of your screen. Your transaction history will provide you with a full summary of your transaction activity.
You can visualize how your historical portfolio has performed over time with the line chart view. To view your account balance, click on the Home
A three month view is selected by default. You can choose from any of the following time ranges, 1 month, 3 months, 6 months, 1 year and ALL. The account balance will be displayed in your default cash currency.
Deposit and withdrawal instructions
Cash and crypto deposits
- Click on the Action icon and select Deposit.
- Search for your desired currency to deposit.
Availability of certain deposit options will depend on your verified country of residence.
Cash and crypto withdrawals
- Click on the Action icon and select Withdraw.
- Select the currency from your available balances.
- Add the amount you would like to withdraw and click review.
- If everything looks right, you can swipe to complete your withdrawal.
Availability of certain withdrawal methods will depend on your verified country of residence.
Supported currency pairs
- There are some geographic restrictions which may affect the assets that are available in your verified country of residence.
- Cash-to-Cash pairs are not available in the USA.
- ETH2.S-ETH is not available.
- Newly listed coins may have a delay of a few days before becoming available.
- Buying, selling and converting any asset to any other asset is not available on the Kraken Pro app or the Kraken Terminal.