In this article we will review important elements of the Kraken mobile app including:

• Requirements
• Where to find everything
• How to use the Buy and Sell options
• How to add your credit or debit card
• How to edit or delete your card
• Locating your balances and transaction history
• Funding options
• Supported currency pairs

Requirements

• In order to use our new Kraken app, you'll need to verify your account to the Intermediate or Pro level. 
• To gain access to card payments, your verified country of residence needs to be in one of these supported countries. 
• The app is available in all regions except Crimea, Cuba, Iran, Japan, North Korea and Syria. This restriction is based on the registered address of your Google Play or Apple App Store account and is not related to the address registered on your Kraken account. 
• Please ensure you are using at least Android version 8.0 or iOS version 13.

Where to find everything

How to Buy  

To purchase a crypto currency using your cash balance or your debit/credit card:

• Click on the Action icon. Select ‘Buy crypto with cash’. Locate the crypto currency you would like to purchase (you can scroll down to view our wide list!) and click on it.

• Click on ‘Pay with’ and select to pay with your account balance or your saved debit/credit card.

• Then input the amount you would like to spend. Before you ‘Swipe to confirm’, you can review the asset volume being purchased; the payment method; quoted asset price; and fees.

• You can click on the info icon to see the breakdown of the fees. The Kraken fee is applied to all transactions, but the Processing fee is only applicable for card payments.

• If everything looks right, you can swipe to complete your purchase.

How to Sell

To sell your cryptocurrency and credit the cash into your account balance, you will need to locate the asset from your account balance.

• Click on the Action icon. Select ‘Sell crypto for cash’. Locate the crypto currency you would like to sell and click on it.

• Input the volume you would like to sell (you can toggle between cash value and crypto volume). The cash will be added to your balance in the default currency you have saved on your account. If you want to receive the cash in a different currency, you will need to change this on your ‘Account’ settings before completing the transaction.

• Before you ‘Swipe to confirm’, you can review the asset volume being sold; the account balance currency where the cash will be deposited into; and fees. 

• If everything looks right, you can swipe to complete your sale.

 

How to add your credit or debit card

• Click on the Account icon and select ‘Manage payment methods’.

• Select ‘Fund account’ and then ‘Add a credit or debit card’.
• Input your card number; double check the billing address is correct; add the expiry date and enter the security code. Then you’re ready to start buying!

 

How to edit or delete your card

Once your card information is stored, it's not possible to access and edit. You will need to delete the card information first and then add it again with the updated information if needed. If you get an error, you will need to disable your Global Settings Lock.

• Click on the Account icon and select ‘Manage payment methods’.
  

• Locate the card you would like to remove and swipe left. On the prompt, confirm if you would like to remove the card.

Please note that you can only add three payment cards within a 30 day rolling period. Deleting saved cards will not reset this limit, so be mindful of this before removing any of your saved card details.

Locating your balances and transaction history

To view your balances and asset collection, click on the Pie icon. You can toggle between cash value or crypto asset holdings.

Your transaction history will provide you with a full summary of your transaction activity.

Funding options

If this is your first cash deposit, there will be a temporary (72 hour) hold on your withdrawals.

Debit / credit card payments

Card payments are currently only available in Euros. We are however planning on adding additional currencies soon.

Have a look at our instruction on how to add your debit/credit card. Please also review the important information on our FAQ page.

Cash and bank wire deposits

Kraken supports a wide range of cash and bank wire deposits in the following currencies: USD, EUR, CAD, AUD, GBP, CHF and JPY. Availability of these deposit options will depend on your verified country of residence.

• Click on the Action icon and select ‘Deposit cash’.

• Select your desired currency and payment processor.
• Make sure to copy the banking details and follow the instructions carefully.

Bank wire withdrawals

Withdrawals via bank wire are available in USD, EUR, CAD, AUD, GBP, CHF and JPY. Availability of these withdrawal options will depend on your verified country of residence and the currencies you have in your account balance.

• Click on the Action icon and select ‘Withdraw cash’.

• Select the currency you would like to withdraw and choose the payment processor.
• Follow the instructions and input the required banking information. Your banking details will be saved for the next time you want to withdraw funds.
• Add the amount you would like to withdraw and click ‘review’.
• If everything looks right, you can swipe to complete your withdrawal.

Supported currency pairs

This article lists all currency pairs available for Buy and Sell. Please note the following exceptions:

• Cash-to-Cash and Crypto-to-Crypto pairs are currently only available on the Buy Crypto widget.
• Newly listed coins may have a delay of a few days before becoming available.