Certain account actions require an automated email to be sent for confirmation or verifying information.
If you don’t receive an email, here are some general steps you can try before reaching out to our support team:
- 1Double check that the email wasn’t sent to your spam or junk folder.
- 2Search your mail folders for our sending email address [email protected].
- 4Attempt the action again (after the expiration time has passed*).
- 5Check your block list for anything with @kraken.com.
- 6Reach out to your provider and ask if they can whitelist our sending address or stop suppressing our emails.
If none of those steps worked, below are some additional things to check based on each specific action: