For security reasons, Kraken may place a withdrawal hold on deposited funds or following certain account actions. These holds help protect your assets and prevent fraudulent activity. Below are the most common scenarios where a withdrawal hold may apply:
First-time instant purchase
Certain instant purchases, such as first time debit or credit card or digital wallet purchases or digital wallet (Apple pay or Google pay), will trigger a withdrawal hold for 72 hours. The amount of the withdrawal hold is equivalent to the amount of the purchase, not your total account balance. Withdrawal holds may also be triggered by deposits from certain banks as well for security reasons. Additional cash purchases made during this 72-hour hold will also be locked for the remainder of the 72 hours.
Purchases via ACH Plaid will have a seven day hold on withdrawals. This hold will apply to any assets in cash or cryptocurrency, equal to the purchased amount.
Trading is unaffected, you will still be able to trade throughout the period of the withdrawal hold.
Card and digital wallet purchases (USD) deposits
For enhanced security, debit/credit card purchases using USD, Apple pay, Google pay, and Paypal deposits, may trigger a 72 hour withdrawal hold on every purchase, not just your first purchase.
If you own a collateral currency or purchase it using your deposit via PayPal, the withdrawal hold will apply differently. For example, if you make a $1,000 deposit via PayPal and decide to buy MATIC, a 30% reduction will be applied from owning/keeping a collateral currency. As a result, the maximum amount you can withdraw will be lower than the initial deposit amount for the duration of the withdrawal hold.
ACH purchases
Purchases via ACH Plaid will have a seven day hold on withdrawals. This hold will apply to any assets in cash or cryptocurrency, equal to the purchased amount. The withdrawal hold does not apply to trading.
ACH deposits
ACH via Plaid deposits are available instantly for trading, but will be subject to a seven day withdrawal hold. The seven day hold will apply after each deposit and is applicable to any assets in cash or cryptocurrencies equivalent to the deposited amount.
For example, if you have 500 USD worth of assets in your account and you deposit 100 USD using ACH via Plaid, you would be able to withdraw all but 100 USD from your account until the seven days have passed, after which the final amount could be withdrawn. To avoid withdrawal holds, you can deposit funds via wire transfer, as that funding option is not subject to this policy.
If you purchase a collateral currency using your ACH deposit via Plaid, the withdrawal hold will apply differently. For example, if you make a $1,000 ACH via Plaid deposit and decide to buy MATIC, a 30% reduction will be applied. As a result, the maximum amount you can withdraw will be lower than the initial deposit amount for the duration of the withdrawal hold.
Recent password change
If you make any changes to your password, withdrawals to new withdrawal addresses will be held for 24 hours, for security purposes. Any withdrawals to updated withdrawal addresses, within 24 hours of a password reset, will also be held. Addresses that you already added to your account won’t be affected.