As of July 2019, Kraken has started offering limited phone support in English!
Our hours of operations are Monday to Friday, from 12:00 to 24:00 UTC.
You'll only see the phone support option when creating a support ticket for certain topics at support.kraken.com.
|Phone support can help||Phone support can't help|
|✓ General questions
✓ USD funding (from USA)
✓ Cryptocurrency funding
|✗ Verification issues
✗ Login issues
✗ Trading issues
✗ API issues
Beware of scams
The phone support is outbound only. This means you can request us to call you, but we don't have a public phone number that you can call yourself.
If you find a phone number associated with Kraken support online, it's a scam. Do not call it.