Kraken now offers phone support!

As of July 2019, Kraken has started offering limited phone support in English!

Our hours of operations are Monday to Friday, from 12:00 to 24:00 UTC. 

You'll only see the phone support option when creating a support ticket for certain topics at

Phone support can help Phone support can't help
✓ General questions
✓ USD funding (from USA)
✓ Cryptocurrency funding
✗ Verification issues
✗ Login issues
✗ Trading issues
✗ API issues


Beware of scams

The phone support is outbound only. This means you can request us to call you, but we don't have a public phone number that you can call yourself.

If you find a phone number associated with Kraken support online, it's a scam. Do not call it.