Due to an increase in demand, you may experience delays with Live Support. Please consider our article on how to sign in to your account.

How to contact Kraken Phone Support

How inbound phone support works

English phone support is available in North American time zones, throughout the United Kingdom and the EU. If you aren't located in our supported areas: don’t worry – we will be expanding our inbound phone support presence in the coming months! Please also be aware that long distance charges may apply if you are outside of our supported areas. If you receive a call from someone claiming to be from Kraken without first having been contacted via email, please hang up and contact Support for clarification.

Phone support cannot help with:Phone support can help with:
✗ Verification issues✓ General questions
✗ Sign-in issues for accounts with a balance✓ Cryptocurrency and cash funding
✓ Trading issues
✓ Sign-in issues for zero balance accounts

Beware of scams

If you find a phone number online to be Kraken Support that is not on our Support page (support.kraken.com) assume that it's a phishing scam. Do not call it. If you receive a call from someone claiming to be Kraken without having email contact with Kraken Support first, please hang up and contact Support for clarification.

Kraken Support specialists will never ask you for the following:

  • Username
  • Password
  • Two Factor Authentication Code
  • Device Approval Code
  • Wallet Addresses or seed words
  • Master Key 
  • Remote access to your computer
  • Removal of or changes to your account security settings

If you are asked for any of this information please hang up and contact Support.

Be sure to also follow our guide for securing your account.

Note: Long distance charges may apply.