For information on changes for our US clients, please visit our Support Center article.

Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
How to contact Kraken Phone Support
Kraken phone support is temporarily unavailable. Please contact us via live chat, or by submitting a form.
Review our popular topics to help you find a solution:

Beware of scams

If you find a phone number online to be Kraken Support that is not on our Support page ( assume that it's a phishing scam. Do not call it. If you receive a call from someone claiming to be Kraken, without having established email contact with Kraken Support first, please hang up and contact Support for clarification.
Kraken Support specialists will never ask you for the following:
  • Username
  • Password
  • Two Factor Authentication Code
  • Device Approval Code
  • Wallet Addresses or seed words
  • Master Key 
  • Remote access to your computer
  • Removal of or changes to your account security settings
If you are asked for any of this information please hang up and contact Support.
Be sure to also follow our guide for securing your account.