How inbound phone support works
English phone support is available in North American time zones, throughout England and the E.U. If you aren't located in the supported areas don’t worry, we will be expanding our inbound phone support capacity in the coming months! Please be aware that long distance charges may apply if you are outside of our supported area. If you receive a call from someone claiming to be from Kraken without first having been contacted via email, please hang up and send us a support ticket or reach out over live chat on support.kraken.com for clarification.
Phone support can't help with:
✗ Verification issues
✗ Sign-in issues for accounts with a balance
Phone support can help with:
✓ General questions
✓ Cryptocurrency and cash funding
✓ Trading issues
✓ Synapse funding issues (U.S. clients)
✓ Sign-in issues for zero balance accounts
Beware of scams
If you find a phone number claiming to be Kraken support that isn't on our support page (support.kraken.com) then it's a phishing scam. Do not call it. If you receive a call from someone claiming to be Kraken without having email contact with Kraken Support first then please hang up. Instead, please send us a support ticket for clarification.
In addition, Kraken Support specialists will never ask for the following:
- Two Factor Authentication Code
- Device Approval Code
- Wallet Addresses or seed words
- Master Key
- Remote access to your computer
- Ask you to remove or change your account security settings
If you are asked for any of this information please hang up and send us a support ticket.
Be sure to also follow our guide for Securing Your Account.
Hours of Operation:
Monday through Friday 10AM UTC to 10PM UTC
United States: +1 855 777 7603
United Kingdom: +44 808 501 5031
European Union: +353 1 223 8162
Note: Long distance charges may apply.