Our dedicated support specialists are here to help 24/7.
From the United States: |
|---|
English Support: +1 888 837 8818 |
Spanish Support: +1 507 620 5998 |
French Support: +1 888 874 3480 |
From the United Kingdom: | From the European Union: |
|---|---|
English Support: +44 808 501 5031 | English Support: +353 1 223 8162 |
Spanish Support: +44 808 175 3474 | Spanish Support: +353 1 230 8320 |
French Support: +44 808 175 3125 | French Support: +353 1230 8558 |
How inbound phone support works
Phone support is available in North American time zones, throughout the United Kingdom and the EU. Please also be aware that long distance charges may apply if you are outside of our supported areas. If you receive a call from someone claiming to be from Kraken without first having been contacted via email, please hang up and message us for clarification.
Beware of scams
If you find a phone number online to be Kraken Support that is not on our Support page (support.kraken.com) assume that it's a phishing scam. Do not call it. If you receive a call from someone claiming to be Kraken, without having established email contact with Kraken Support first, please hang up and contact Support for clarification.
Kraken Support specialists will never ask you for the following:
- Username
- Password
- Two Factor Authentication Code
- Device Approval Code
- Wallet Addresses or seed words
- Master Key
- Remote access to your computer
- Removal of or changes to your account security settings
If you are asked for any of this information please hang up and contact Support.
Be sure to also follow our guide for securing your account.