This method is simple yet can be effective. An attacker obtains a Kraken client’s phone number, calls the client pretending to be from our support team and convinces them to provide sensitive information about their accounts in order to gain access and withdraw funds.

Additionally, you will receive an email from us confirming a specified time. If you receive a call from someone claiming to be from Kraken and you didn’t request this call, this is a phishing scam. Hangup immediately and send us a support ticket with information about the scam.

This method works similar to a phishing website but instead of a fraudulent website asking you for your sign-in credentials, it will be a fraudulent phone number with a scammer on the other end of the line. They will attempt to get sensitive information like sign-in credentials, 2FA codes and device approval codes so they can enter your account and withdraw funds.

We recommend you bookmark support.kraken.com and only use this link to navigate to our phone number, which will be found at the bottom of the page on our support center.

If you find a phone number claiming to be for Kraken support that is not listed on support.kraken.com, it's a phishing scam. Do not call it. Instead contact us:

Also, use all of the security features we offer to secure your account and maintain security best practices in your digital life.