Beware of Phone Scams

Kraken does not currently provide support over the phone. However, please note that if we did provide this service, the specific telephone number would be displayed on the Kraken website and/or Support pages, along with a clear message indicating so.

Kraken also does not contract any external company for provision of support, neither email or phone. 

If you are experiencing any kind of issue with your account, please submit a ticket request by clicking on "Submit a request" in the upper right-hand corner of this page.

Please be aware of phishing scams, in which fraudulent websites provide a support phone number claiming to be for Kraken. If you come across a phishing scam, we would greatly appreciate it if you send us a support ticket with information about the scam, so that we can best protect your accounts.

The security of your Kraken account is of the utmost importance. For more information on this subject see our article: Securing Your Account.