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What does the status of my deposit or withdrawal mean?
The status informs you about the processing stage between our system and our funding providers.
Below is a list of these transaction statuses and their meaning. 

Deposits

Deposit StatusMeaningApplies toAction to take
Funding_StatusConfirming_10062020.png
The deposit has been received by our funding provider.
Domestic USD funding methods (FedWire) and ClearJunction GBP.
If you see this status for more than three hours (or one business day for Clear Junction) contact Support. We may also reach out to you. 
Funding_StatusConfirming_10062020.png
The deposit has been successfully initiated.
Fund directly option via Plaid (SEPA/SEPA Instant/FPS/BACS). No action required. Contact Support if the deposit is initiated for more than 3 business days.
Funding_StatusPending_10052020.png
The deposit has been received and is currently being processed.Domestic USD funding methods (FedWire).If you see this status for more than three hours, contact Support. We may also reach out to you.
Funding_StatusSuccess_10052020.png
The deposit has been received, processed and credited to your account.
All cash deposit methods.No action required.
Funding_StatusOnHold_10052020.png
The deposit has to be manually checked by our support team.
All cash funding methods.Contact Support. We may also reach out to you.
Funding_StatusFailure_10052020.png
The deposit has failed.All cash deposit methods.
Contact Support. We may also reach out to you.

Withdrawals

Withdrawal StatusMeaningApplies toAction to take
Funding_StatusPending_10052020.png
The withdrawal is being processed in our systems.
All cash funding methods except Bank Frick.
We may also reach out to you.
Funding_StatusSending_10052020.png
The withdrawal has been processed in our systems.All cash funding methods, except for Credit Union Atlantic.If you see this status for more than one business day, contact Support. We may also reach out to you. CAD transfers may remain in this status for up 30 days (this does not affect processing time).
Funding_StatusConfirming_10062020.png
The deposit has been received by our funding provider.All cash deposit methods,If you see this status for more than one business day, contact Support.  
Funding_StatusSuccess_10052020.png
The withdrawal has been sent to our funding provider.
All cash deposit methods.Contact Support if funds not received within five business days.
Funding_StatusOnHold_10052020.png
The withdrawal has to be manually checked by our support team.
All cash funding methods.Contact Support. We may also reach out to you.
Funding_StatusFailure_10052020.png
The withdrawal has failed.All cash deposit methods.
Contact Support. We may also reach out to you.

How to find the status of your deposit or withdrawal

  1. 1
    Sign in to your Kraken account on Kraken Pro. Click on the Portfolio tab in the upper left hand side of your screen, then ensure you are on the Overview page.
    Kraken Support Center Image
  2. 2
    Once on the Overview page, you can view your deposit and withdrawal history by clicking Funding Transactions in the bottom section.  
    ConsumerWeb_Status.png
  3. 3
    Lastly, from the Funding Transactions tab, you may click on any deposit or withdrawal to view additional information.