Frequently asked questions

• Withdrawal hold on account for first-time fiat deposits
• What does this Error message mean?
• Why is my deposit or withdrawal on hold?
• Why has my deposit or withdrawal not arrived?
• Banks that don't work with cryptocurrency exchanges
• Why did I not receive my full deposit amount?

See all 19 articles

General information about fiat currency funding

• ★ Requirements to access United States (US) domestic funding
• Explanation of fiat currency
• Viewing your fiat currency deposit and withdrawal limits
• Banking Holidays
• Verification requirements change on March 29th, 2019
• General information about SEPA

Withdrawing fiat currencies from your Kraken account

• ★ Fiat currency withdrawal options (fees, minimums and processing times)
• How to withdraw funds from your Kraken account
• Unable to withdraw funds

Depositing fiat currencies to your Kraken account

• ★ Fiat currency deposit options (fees, minimums and processing times)
• ★ Fiat currency deposit requirements and checklist
• How to deposit funds to your Kraken account

Etana Custody - USD, EUR, GBP, CAD, JPY deposits and withdrawals

• Etana Custody Funding Provider
• How to deposit funds using Etana Custody
• How to withdraw funds using Etana Custody

Bank Frick - USD, EUR, CHF, GBP, CAD deposits and withdrawals

• Bank Frick Funding Provider

MVB Bank - USD deposits and withdrawals

• MVB Bank Funding Provider

Signature Bank - USD deposits and withdrawals

• ★ Signature Bank Funding Provider

Silvergate - USD deposits and withdrawals

• Silvergate Bank Funding Provider
• Silvergate Exchange Network Funding Provider

Synapse - USD deposits and withdrawals

• Synapse Funding Provider
• Funding limits for 'Synapse' funding method
• How to deposit USD via Synapse wire transfers
• How to withdraw USD via Synapse wire transfers

Fidor Bank AG - EUR deposits and withdrawals

• Fidor AG Funding Provider
• Fidor-to-Fidor near-instant deposits and withdrawals

InCore Bank - EUR deposits and withdrawals

• InCore Funding Provider

Canada Post (In-Person Payment) - CAD deposits

• Canada Post funding provider (in-person cash and debit card deposits)
• How to deposit funds with Canada Post

Credit Union - CAD deposits and withdrawals

• Credit Union Funding Provider
• Refunding held CAD deposits

InterFin - CAD deposits and withdrawals

• InterFin Funding Provider

ClearJunction - GBP/EUR deposits and withdrawals

• ClearJunction Funding Provider

Osko - AUD deposits and withdrawals

• Bittrade FAQ
• Osko Funding Provider
• How do I withdraw AUD?
• How do I deposit AUD?

Other

• ★ Requirements to access EUR SEPA bank transfers
• How to withdraw USD via MVB Bank (Wire)
• How to deposit USD via MVB Bank (Wire)
• Where is my AUD deposit / withdrawal?
• Why am I getting a ‘Withdrawals are currently suspended’ or ‘Null’ error?
• Why is my In-Person Payment on hold?

See all 22 articles