To ensure the security of your Kraken account and to remain compliant with regulatory requirements, we may determine that it’s necessary to restrict certain account services and features for various reasons.
By using Kraken’s services, you agree that you will maintain the security of your account and notify us immediately of any suspected security issues, you will not share your password or login information with anyone else, and that you take full responsibility for all activities that occur on your account (refer to Section 1 in our Terms of Service.
Kraken reserves the right to restrict account access or disable funding abilities for reasons including, but not limited to:
- •Detection of a potential security issue,
- •Suspected malicious activity targeting your account,
- •Withdrawals to crypto wallets associated with fraud or illegal activity,
- •A reversal of one of your recent transactions by your bank or card issuer,
- •Failure to maintain accurate, truthful, and up-to-date information regarding your identity and contact information,
- •Failure to respond to a request for additional information, as required by regulations in the jurisdiction where you reside,
- •A violation of our Terms of Service.
Please keep in mind that due to the irreversible nature of cryptocurrency transactions, we are unable to refund or reverse the purchase of digital assets. If we have received notice of a payment reversal from your bank or card issuer, this may impact your ability to complete future orders.
If you’re experiencing issues with signing in to your account, please refer to our Sign-in troubleshooting page. Please refer to our Account Closures page for questions regarding account closure.