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Explore our support articles below to troubleshoot common sign in issues before submitting your form.

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Account Security

Kraken Test - ZD Forms

Kraken Test

Kraken Support

country

path

Prices page

US only

$opt_dummy_attribute

Optimizely-Generated Audience for Backwards Compatibility

Algorand Ecosystem

Arbitrum Ecosystem

Artificial Intelligence

Avalanche Ecosystem

Base Ecosystem

Bitcoin Ecosystem

Bitcoin Sidechains

Cardano Ecosystem

Cat Meme

Cosmos Ecosystem

DePIN

Decentralized Exchange

DeFi

DeSci

Derivatives

Dog Meme

Entertainment

Ethereum Ecosystem

Exchange-based Tokens

Frog Meme

GambleFi

GameFi

Infrastructure

Layer 0

Layer 1

Layer 2

Liquid Staking

Meme

Metaverse

Optimism Ecosystem

Optimism Superchain Ecosystem

Oracle

Polkadot Ecosystem

Polygon Ecosystem

Prediction Markets

Privacy

Proof of Stake

Proof of Work

Real Estate

Real World Assets

Smart Contract Platform

SocialFi

Solana Ecosystem

Solana Meme

Sports

Stablecoins

Tron Ecosystem

Wrapped

Zero knowledge

<a href="/articles/201889308-I-can-t-sign-in-to-my-account-" target="blank" rel="noopener">I can&#x27;t sign in to my account!</a>

<a href="/articles/13620135229460-How-to-recover-your-Sign-in-2FA" target="blank" rel="noopener">How to recover your Sign-in 2FA</a>

Issue with Two-Factor Authentication (2FA) :: 2FA unavailable or uninstalled / Broken phone / New phone

Issue with Two-Factor Authentication (2FA) :: Stolen 2FA device

General Account Issue :: Password reset issue

General Account Issue :: Invalid username or password / Invalid sign-in

General Account Issue :: Account temporarily suspended

General Account Issue :: Not receiving any emails

General Account Issue :: Lost access to email address

Report suspicious activity

General Account Issue :: Reopen a closed account

General Account Issue :: Global Settings Lock issues

What type of issue are you experiencing?

Unknown email(s) received

Withdrawal(s) I don't recognize

Trade(s) I don't recognize

Suspicious Sign-in(s)

Once you submit this form you will be provided with additional instructions via email.

Please select all that apply

I want to report a phishing site

If you navigated to a potential phishing website, we recommend reviewing your recent browsing history and providing us with any "Kraken URL" that differs from www.kraken.com. Please do not navigate to the phishing site, and never enter your Kraken credentials anywhere other than kraken.com or support.kraken.com. 

Phishing Site URL (Example: https://www.fake-kraken.io)

How did you reach this phishing site?

Email address associated with your Kraken account

Personal

Business

Kraken account type

$0 - $100

$101 - $3,000

$3,001 - $25,000

> $25,000

Incorrect selection may result in requests for additional information.

Approximate account balance

The name of your business used in registration documents, bank accounts, etc.

Legal name of entity

Lost credentials / Email deleted / Other

Hacked or Compromised Email

How did you lose access to the email address associated with your Kraken account?

Account Holder First Name

Account Holder Last Name

Ensure your date of birth is entered in the 'YYYY-MM-DD' format, with '-' as the separator. Incorrect dates or formats may result in failed verification.

Date of birth

$3,001 - $25,000	

Approximate account balance (USD equivalent)

Telephone Number

Street address

City

Province/State/Region

Postal/Zip code

Yes/Unsure

Is the account verified to Intermediate level or higher?

Driver's License

ID Card

Passport

Visa

Other

Government Issued ID Uploaded for Verification

Afghanistan

Åland Islands

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Armenia

Aruba

Ascension Island

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Bouvet Island

Brazil

British Indian Ocean Territory

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Canary Islands

Cape Verde

Caribbean Netherlands

Cayman Islands

Central African Republic

Ceuta and Melilla

Chad

Chile

China

Christmas Island

Clipperton Island

Cocos [Keeling] Islands

Colombia

Comoros

Congo - Brazzaville

Congo - Kinshasa

Cook Islands

Costa Rica

Côte d’Ivoire

Croatia

Cuba

Curaçao

Cyprus

Czech Republic

Denmark

Diego Garcia

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

European Union

Falkland Islands

Issuing Country