Managing Kraken email and SMS notifications

How to subscribe to (or unsubscribe from) Kraken emails

There are three sources of Kraken related emails:

•
Kraken.com
•
Kraken Blog
•
Kraken Status

Kraken.com

There are only two emails from us that are enabled by default:

•
Administrative Emails - Non-critical updates that may affect your Kraken account (e.g., new features or services, policy updates, etc.)
•
Newsletter Emails - Helpful information that you may find interesting (e.g., blog posts, analysis and interesting facts about the Bitcoin industry, special offers, etc.)

In order to unsubscribe, click the "Unsubscribe" link at the bottom of any Administrative or Newsletter email and follow the instructions on the page.

General_ThisEmailContainsImportantUpdatesFromKrakenUnsubscribe_10072020.png

Alternatively:

1. Sign in to your Kraken account.

2. Click on your name in the upper-right corner of the page.

3. Click on Notifications.

•
Toggle the notification boxes you wish to unsubscribe from.

•
Click "Update settings" to save the changes.

Note: If you have Global Settings Lock (GSL) enabled on your account then you will need to remove it before making changes to your notification settings.

Kraken Blog

Blog notifications are NOT enabled by default.

•
To subscribe navigate to pro.kraken.com.
•
In the top right corner, click the human icon, then go to Settings > Notifications.
Scroll down to the Email settings section. Here you can enable blog notifications by enabling "Newsletter".

To unsubscribe, switch the toggle to off.

Kraken Status

Status notifications are NOT enabled by default.

To subscribe for these, you have to go to status.kraken.com:

To unsubscribe (or to edit the types of status notifications you want), just click the "Manage your subscription" link at the bottom of any Status email.

Alternatively:

•
Go back to status.kraken.com.
•
Click "Subscribe to Updates"
•
Enter your email address the same way as when you subscribed.
•
Click "Subscribe via Email".
•
You will then see options to subscribe & unsubscribe to individual components or cancel all subscriptions entirely.

You can view detailed sub-components by clicking the ">" sign to the left side of each main component. Here you are able to customize your subscription, for example, if you don’t use Kraken Futures, you can uncheck the Kraken Futures sub-components.

Whitelisting email addresses used by Kraken

The most common email addresses associated with our platform are:

Whitelisting emails from Kraken

Some providers occasionally send our emails to spam or other folders making it difficult to approve withdrawal addresses, reset passwords or utilize our automated emails. In this article we’ll cover how to whitelist our email addresses using popular providers to ensure you’ll receive them.

Whitelist instructions for popular email clients:

•
Outlook.com
•
Gmail
•
Yahoo
•
Protonmail

Outlook.com:

1.
On the main page once you’ve logged in click the Gear icon in the upper right hand corner then select View all Outlook settings.
2.
In the Settings menu, select Email and finally Junk Email.
3.
Next add [email protected] to the safe senders and domains list, this address handles most of the automated emails we send such as withdrawal addresses and account security emails. You can find a list of all our email addresses at the top of this article.

Gmail:

1.
Once you’ve logged into your google mail account on the main page click the gear in the upper right then select See all settings.
2.
Once at this settings menu choose Filters and Block Addresses from the tabs along the top.
3.
Select Create a new filter and in the From field enter [email protected] .
4.
Click Create Filter, then check Never send it to Spam and finally Create filter.

Yahoo:

1.
After signing into Yahoo mail select Settings in the top right and then More Settings.
2.
Next choose Filters, Add new filters, enter a name for the filter.
3.
Select From, then contains from the drop down menu.
4.
Enter [email protected] then choose a folder to move our emails to, inbox would ensure it’s delivered to the most visible mail folder.

Protonmail:

1.
Once logged in select SETTINGS in the upper right hand corner.
2.
Choose Filters.
3.
To the right of Whitelist click the ADD button and enter [email protected] and select save.
4.
Emails sent from this address will now always be delivered right to your inbox.

Some providers have a lot more delivery issues than others. If the delivery of our emails is inconsistent or frequently delayed we recommend using either Protonmail or Gmail. These providers haven’t had issues with our automated emails, have an easy to use whitelist feature and both allow app based (or better) two factor authentication.

You can change the email address on your Kraken account by using the tips in this article. If you’re unable to receive codes to both addresses submit a support ticket and we can assist with changing the email associated with your account.

Contact us directly