For information on changes for our US clients, please visit our Support Center article.

Complaint Handling Process: A Complete Guide
At Kraken, we aim to deliver the best experience to our clients, but we understand that sometimes things might not go as planned. If you've encountered an issue, we're here to help. We value your feedback and take all complaints very seriously. To make a complaint, we've made a quick, easy, and transparent process.
Here's a step-by-step guide to walk you through:
Step 1: Access the Complaint Submission Form
Step 2: Provide Account Information
Step 3: Enter Your Personal Information
Step 4: Select What The Complaint is in Relation To
Step 5: The Details Box
What Happens Next?
Final Thoughts