If you are unstaking with the Kraken Pro app, please follow the steps found in this article.
View step-by-step un-staking instructions
You may receive an error message or not be able to unstake for the following reasons:
|Possible issue||How to resolve|
|Your browser is having issues.||
Follow the browser troubleshooting guide.
|You have funding 2FA activated but are entering your sign-in or trading 2FA.||Make sure that you are entering the funding 2FA code.|
|You have an incomplete account access case.||Please respond to the latest email you received regarding the issue.|
*An overview of eligibility criteria (including geographic restrictions) for On-chain staking can be found here.