If you believe your account has been compromised, and would like to automatically lock your account complete the following actions:
- 2.You will see the following prompt: To lock your account, click Yes, secure my account!
Other helpful steps:
- •Change your email account passwords and add (or change) the two-factor authentication method used. Also, scan your computer and devices for malware/keyloggers and update your devices to the latest software version.
- •Reset your Kraken account password:Navigate to the Password Reset page and follow the recommendations and requirements.If you have lost access to your email account, skip this step.
- •Notify your bank If your debit card was connected to your Kraken account and you believe it was used for unauthorized transactions, notify your bank immediately.
Recovering your Kraken account
Once you submit a support ticket, our team of security specialists will follow up via email to guide you through the process of securing your Kraken account and ensure that you have taken the necessary steps to secure your email. The account recovery process is a multi-step process that takes some time. Your patience is appreciated.
Note: To aid in a quick resolution of your case, it is important you read our emails in full detail and follow all the requested steps.
Protecting your Kraken account
The methods used for compromising an account are sophisticated and always evolving. It is important that you use all of the security features that Kraken offers and follow our advice on how to secure your account and digital life.