If your deposit is showing as on hold in your Kraken account or if it has been more than two business days after sending your wire and you have not seen the deposit show up in your Kraken account please open a ticket with our funding team with the amount and transaction details so that we can help.
View step-by-step transfer instructions
You can request assistance in enrolling in Citibank® Online or setting up an online wire transfer by contacting CitiPhone Banking®, available 24 hours a day, 7 days a week.
At this time, our USD banking providers do not accept Zelle or ACH transfers. Only wire transfers are accepted.