- Once you are signed in, navigate to Earn at the top of the page.
- Click Unstake and select the asset you would like to unstake.
Enter the amount you wish to unstake (or the percentage) and then click Unstake.
Under the Transactions section you will see a new entry with the unstaked amount in status Initiated, a few minutes later it will change to Success and the funds will be available again in your trade balance.
You may receive an error message or not be able to unstake for the following reasons:
|Possible issue||How to resolve|
|Your browser is having issues.||
Follow the browser troubleshooting guide.
|You have Funding 2FA activated but are entering your Sign-in or Trading 2FA.||Make sure that your aren entering the Funding 2FA code.|
You deposited cash for the first time within the past 72 hours.
|Wait until 72 hours after your first cash deposit.|
|You have an incomplete account access case.||Please respond to the latest email you received regarding the issue.|