Kraken Support is unable to remove devices from Cloudflare's block list.
If your device is being blocked by Cloudflare, below are the most likely reasons and solutions.
Error 1015 "You are being rate limited"
A rate limit is a temporary ban that automatically goes away after 15 minutes. Kraken Support is unable to speed up this wait time.
- You tried to login to your Kraken account too many times within the last few minutes.
- You are refreshing a kraken.com page too frequently.
- Your device has too many kraken.com tabs/windows open at once.
- Close all of your browser tabs/windows for Kraken.com
- Clear your browser's cache and cookies from "All Time".
- Wait 15 minutes.
Error 1020 "Access Denied
Cookies play an important role in helping Cloudflare distinguish between malicious visitors and legitimate clients.
- Make sure cookies are enabled in your browser.
- Turn off any browser extension that blocks cookies.
- Clear your existing cookies and cache from "all time".
- Try another browser.
- Try another device.