Kraken Support is unable to remove devices from Cloudflare's block list.
If your device is being blocked by Cloudflare, below are the most likely reasons and solutions.
Error 1015 "You are being rate limited"
- Close all of your browser tabs and windows for Kraken.com.
- Wait 15 minutes.
Error 1016 "Origin DNS Error"
To help us better track down the issue, please reach out to our Support team using the Other questions form (not Live Chat), select the Other category and provide the following details:
1. The RayID on the error message
3. Visit https://www.kraken.com/cdn-cgi/trace and copy the "colo=" value
In the meantime, changing your location via VPN may redirect you to another CloudFlare server.
Error 1020 "Access Denied"
- Make sure cookies are enabled in your browser.
- Turn off any browser extension that blocks cookies.
- Try another browser.
- Try another device.
If you are unable to connect to our main interface, kraken.com, it may still be possible to connect and trade via other avenues: