For information on changes for our US clients, please visit our Support Center article.

Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
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Cloudflare errors
We use Cloudflare to protect the performance and uptime of our website, as well as to protect clients from sign-in attempts by malicious bots (remember to always keep your username private!)
Kraken Support is unable to remove devices from Cloudflare's block list.
If your device is being blocked by Cloudflare, below are the most likely reasons and solutions.
Error 1015 "You are being rate limited"
A rate limit is a temporary ban that automatically goes away after 15 minutes. Kraken Support is unable to speed up this wait time.
Causes:
  • You tried to sign in to your Kraken account too many times within the last few minutes.
  • You are refreshing a kraken.com page too frequently.
  • Your device has too many kraken.com tabs or windows open at once.
Solutions: 
Error 1016 "Origin DNS Error"
[@portabletext/react] Unknown block type "block", specify a component for it in the `components.types` prop
Error 1020 "Access Denied"
Cookies play an important role in helping Cloudflare distinguish between malicious visitors and legitimate clients.
Solutions:
[@portabletext/react] Unknown block type "block", specify a component for it in the `components.types` prop
  • Kraken Pro mobile app - full featured app with margin trading and advanced order types that allows connecting via username and password.
  • [@portabletext/react] Unknown block type "block", specify a component for it in the `components.types` prop