For information on changes for our US clients, please visit our Support Center article.

Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
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What is an ACH trace number?
A Trace number is a mandatory unique 15 digit reference number given to each ACH transfer, which can be used to investigate and track missing transfers.
A Trace number will be required if we have to reach out to our funding provider.

How can I get a Trace number?

Your bank will be able to provide you with this information, after the funds have been transferred.
If a bank representative is unable to provide you with this, you may have to reach out to the bank manager or the wire department for assistance.