A Trace number is a mandatory unique reference number given to each ACH transfer, and can be used to investigate and track missing transfers.
A Trace number will be required if we have to reach out to our funding partner.
How can I get a Trace number?
Your bank will be able to provide you with this information, after the funds have been transferred.
If a bank representative is unable to provide you with this, you may have to reach out to the bank manager or the wire department for assistance.
Note: We do not support ACH deposits that require a pull verification for micro deposits. You can check with your bank if they can send an ACH transfer with the funding instructions that we have provided in your Kraken account. Alternatively, you may choose to fund your Kraken account using a FedWire transfer.