If you have made a deposit of a cryptocurrency to your Kraken account that is missing or you cannot find, there may be several reasons why.
Below are some of the most common reasons that you should check:
- Did you deposit the token using the correct protocol or token standard?
- Is the transaction for the deposit above the minimum deposit amount?
- Did you include the destination tag or memo for XRP, XLM and EOS?
- Was the deposit made to an expired address?
- Has your deposit met the confirmation requirements?
- Have you checked our status page for maintenance?
- Did you deposit to the correct currency type? Example: Did you accidentally deposit Litecoin (LTC) to your Bitcoin (BTC) address?
- Have you double checked the address you sent the funds to and ensured it’s one of your deposit addresses on Kraken?
- Are you running the latest wallet version? Example: A blockchain may upgrade via a hard-fork. If you are running an outdated wallet client you may make a deposit that sends the funds on the old chain but since it isn’t on the updated chain the funds never arrive. This has happened a few times with cryptocurrencies such as Monero (XMR) that has carried out protocol upgrades via hard forks a couple of times in the last few years.
If after checking the above you are still unsure as to why your deposit is missing, contact our support team by opening a support ticket here.