All
Filter by:
How do I deposit cash into my account?
I need help with account verification
Why can't I access my account?
Are there any crypto withdrawal fees?
I need help signing into my account
For security reasons, we require cryptocurrency deposits to receive a number of confirmations on its blockchain before the funds can be credited to your account.
Cryptocurrency deposits sent via MWEB (including peg out) on Litecoin, PrivateSend on Dash, CoinJoin, or other obfuscation tools will not be credited and may be lost.
Some currencies listed below are not available in specific countries.
*Execution times can vary based on the conditions of the network, but approximate times are listed here. The time estimates assume that your transaction has been confirmed in the first block after the transaction was sent. If your transaction did not confirm in the first block possible, it may take significantly longer depending on network conditions.
***Note: as a security measure during the alpha phase, 7,200 confirmations (typically 24 hours) on layer 1 are required before the funds are available for trading.
Note that we are not able to affect the speed at which transactions are confirmed on their respective blockchains.
FAQs