For information on changes for our US clients, please visit our Support Center article.

Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
Browser troubleshooting
If our status page is showing everything as operational and yet you still experience issues with our site, like 404 errors or blank pages, it's likely the issue is with your web browser.
View step-by-step troubleshooting instructions
  1. 1
    Try your browser's Incognito,Privacy or Private Mode. It gives your browser a fresh slate from cache, cookies and extensions.
    If that works, it most likely means the issue was with your browser's cache and cookies (in which case, you'll need to delete them from All Time) or with a browser extension (in which case, you'll need to uninstall it).
    By deleting your browser's cache and cookies, any chart drawings or settings on Kraken Pro will be erased.
  2. 2
    Make sure that your browser is up-to-date. The browsers and minimum versions we support are: Android Chrome >= 80, Brave >= 1.0, Chrome >= 57, Firefox >= 52, iOS Safari >= 10.3, Safari >= 10.1. While other browsers and versions may work, they are not officially supported and some features may not work correctly.
  3. 3
    Make sure that your browser has Javascript, cookies, and the referer headersettings enabled. These settings are enabled by default in all major browsers.
  4. 4
    Try a different browser. Our website is tested with and should work with most modern web browsers (this does not include Microsoft Edge or Internet Explorer).
  5. 5
    Restart your device or computer. We know it sounds like cliche advice, but we've seen it solve more than a few cases.
  6. 6
    Try a different device or computer.
  7. 7
    Try a different internet connection. Avoid signing into Kraken on a shared or public Wi-Fi network as it may put your account at risk.
Below are links to support articles (not created by Kraken) for a variety of browsers which may help you with the above troubleshooting steps.