For information on changes for our US clients, please visit our Support Center article.

Document requirements for verification
We're currently facing delays in processing new accounts. Please avoid submitting multiple verification requests. 
Global Settings Lock: If you are having trouble editing/adding your address or uploading documents to your account please try turning off your GSL (Global Settings Lock) and try again.
To get verified to the Intermediate or Pro level, or to update account information, we may require the following documents to be uploaded to your account:
Proof of Address Document
Valid government issued ID document
Face photo 
Valid SSN (Social Security Number) or ITIN (Individual Taxpayer Identification Number)
Upload instructions