Why has my deposit or withdrawal not arrived?
Funding issues
Please do not directly contact our funding providers or payments processors if you experience funding issues. This will result in additional delays.
If your deposit to Kraken does not arrive within the estimated time frame, here are the steps to take:
- 1Check if there is a deposit status. If there isn't one, that means the deposit hasn't yet reached our bank or you forgot to include the deposit reference (without a reference, some deposits cannot be automatically assigned to your account).
- 2Check your transfer receipt to make sure you entered our bank details correctly (as well as a deposit reference, if applicable). Do not contact our funding providers, as doing so will result in additional delays.
- 3Check if there are any banking holidays.
- 4If the above steps don’t help, please contact Support.
If your withdrawal from Kraken does not arrive within the estimated time frame, here are the steps to take:
- 1Check the withdrawal status.
- 2Check that all of your banking information on your Kraken account is correct.
- 3Check if there are any banking holidays.
- 4If the above steps don’t help, please contact support.