Please do not directly contact our bank or payments processor if you experience funding issues. This will result in additional delays.
If your deposit to Kraken does not arrive within the estimated time frame, here are the steps to take:
- Check if there is a deposit status. If there isn't one, that means the deposit hasn't yet reached our bank or you forgot to include the deposit reference (without a reference, some deposits cannot be automatically assigned to your account).
- Check your transfer receipt to make sure you entered our bank details correctly (as well as a deposit reference, if applicable). Do not contact our bank, as doing so will result in additional delays.
- Check if there are any banking holidays.
- If the above steps don’t help, please contact support.