The status informs you about the processing stage between our system and our funding providers.
Below is a list of these transaction statuses and their meaning.
| Deposit Status | Meaning | Applies to | Action to take |
|---|---|---|---|
 |
The deposit has been received by our funding provider. |
Domestic USD funding methods (FedWire) and ClearJunction GBP. |
If you see this status for more than three hours (or one business day for Clear Junction) contact Support. We may also reach out to you. |
 |
The deposit has to be manually checked by our support team. |
All cash funding methods. |
Contact Support. We may also reach out to you. |
 |
The deposit has been received and is currently being processed. | Domestic USD funding methods (FedWire). | If you see this status for more than three hours, contact Support. We may also reach out to you. |
 |
The deposit has been received, processed and credited to your account. |
All cash deposit methods. | No action required. |
 |
The deposit has failed. | All cash deposit methods. |
Contact Support. |
| Withdrawal Status | Meaning | Applies to | Action to take |
|---|---|---|---|
|
The withdrawal is being processed in our systems. |
All cash funding methods except Bank Frick and MVB Bank. |
We may also reach out to you. |
|
The withdrawal has to be manually checked by our support team. |
All cash funding methods. |
Contact Support. We may also reach out to you. |
|
|
The withdrawal has been processed in our systems. | All cash funding methods, except for Credit Union Atlantic and Synapse. | If you see this status for more than one business day, contact Support. We may also reach out to you. Synapse and CAD transfers may remain in this status for up 30 days (this does not affect processing time). |
|
|
The withdrawal has been sent to our funding provider. |
All cash deposit methods. | Contact Support if funds not received within five business days. |
|
The withdrawal has failed. | All cash deposit methods. |
Contact Support. |
How to find the status of your deposit or withdrawal
- Sign in to your Kraken account on Kraken.com. Click on Transactions on the left hand side of your screen.
- Click on a transaction in the list to see its status.