Kraken does not accept deposits from, or withdrawals to, third-party payments processors (TPPPs) for compliance reasons. This is because it is difficult to verify that a transaction actually came from or is destined for an account associated with the client on Kraken.
Whenever possible, we request TPPPs to block us from their services. Our system will also automatically return deposits from TPPPs and cancel withdrawals to TPPPs.
IMPORTANT: We are unable to assist with the tracing of transactions through TPPPs that have not reached our systems. Such problems lie with the TPPP and needs to be resolved by them.
Ensure that you read the full deposit information on deposit pages when funding your account.
Examples of TPPPs
Below are some of the TPPPs which we do not support. Note that this list is not a complete list.
- The Currency Cloud
- TransferWise (deposits are ok, but not withdrawals)
If a TPPP issues you a unique bank account or IBAN that is in your name, we might be able to accept deposits or withdrawals via them.
- Check our list of incompatible banks.
- If your TPPP is not on that list, double-check with our support team or send a small amount (above the minimum) as a test deposit.
If you are unsure whether you have been issued a unique bank account or IBAN in your name, ask your TPPP's support team for assistance.