MtGox - FAQ
All Mt. Gox Creditors that elect to use Kraken must have an Intermediate or Pro level Kraken account.
How can I make a change to the details of my MtGox claim?
What is the status of my MtGox claim?
Why can't I access the MtGox claims website?
What is Kraken’s role in the MtGox claim process?
Why was my claim not accepted?
My claim was approved. Where are my bitcoins?
When is the payout date?
How can I contact the MtGox trustee's help desk?
For more details, you may also consult the MtGox trustee’s FAQ page.