Due to an increase in demand, you may experience delays with Live Support. Please consider our article on how to sign in to your account.

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How to close your Kraken account

In order to close your account, please contact Support by creating a closure request. The following steps will instruct you on how to do so:

  1. 1
    Sign-in to your account through the Support Center.
  2. 2
    Navigate to Contact Support on the top right corner of your screen. Select the Submit a ticket request button.
  3. 3
    Create a closure request by selecting Other questions (general, feedback, bugs) and then the Close Account category.
We are sad to see you go!

Before requesting account closure, export all your trade and ledger history as we will be unable to provide it to you later.

Before you go, take a look to see if any of the below topics may help you. If there is anything else we can do to assist you our Support team is available 24/7.  

Difficulty getting verified
If you are having difficulty with the verification process review the steps below. 
  1. 1
    After creating your Kraken account follow our step-by-step guide to help you verify your account. 
  2. 2
    If you are verifying your account to Intermediate level or higher you will be required to provide additional documentation such as a:
  3. 3
    Before you apply for an Intermediate or Pro level account check our geographic restrictions to ensure you have access to our services.

If you are still facing issues with the verification process, chat directly with one of our Support specialists by clicking the Help button in the bottom right corner of your screen.

Account sign-in issues
If you are having trouble signing into your account it could be because you are entering the wrong password, username or sign-in 2FA.

Follow these steps to recover your sign-in credentials:

Recover my username
 
Reset my password
 
 
Recover sign-in 2FA
 

If the above instructions did not resolve the issue, please submit a Sign-in troubleshooting & Account security request so that our security team can investigate further.

Security concerns
If you are concerned about the security of your Kraken account there are a number of measures you can put in place to ensure account safety.
  1. 1
    Add a sign-in 2FA.
  2. 2
    Add a Master Key.
  3. 3
    Read our password and username recommendations to ensure your sign-in credentials are safe.

To further protect your account follow our recommended guidelines to safeguard your Kraken account and digital life.

To find out more about how Kraken implements leading security features visit: Cryptocurrency Security

Missing the cryptocurrency I want
Limited knowledge or experience trading
We have a dedicated Learn center where you can expand your knowledge of cryptocurrencies and trading.

Take a look at the links below for useful beginner tools: