For information on changes for our US clients, please visit our Support Center article.

Verification processing time
If you have not received a verification success email, rest assured we are still verifying your documents. Please avoid submitting multiple verification requests. 
All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary.

Estimated processing times for each verification level:

Level **
Estimated processing time
Method of verification
30 minutes
automated/manual*
a few days
manual*
5 days
manual*
* If your application requires manual review, processing can take a few days.
** Depending on your country of residence, you may or may not be able to deposit or withdraw crypto or cash regardless of verification level. See our Support articles on geographic restrictions and cash funding availability.
Note: During periods of high demand, processing times can be slowed down considerably. If you experience a delay, it doesn't necessarily mean there is something wrong with your application.
We'll contact you if we need anything further from you, so monitor the email associated with your Kraken account.
Intermediate verification
Pro - Business verification
Note: Additional documentation may be requested during the application process.