Verification processing time

All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary.

Listed in the table below are the estimated processing times for each verification level:

Level

Estimated Processing Time

Method of Verification

Starter

1 to 60 minutes

Automated*

Intermediate

1 to 5 days

Manual

Pro - Individual

1 to 5 days

Manual

Pro - Corporate

1 to 5 days

Manual

* If your application requires manual review, processing can take a few days

If we experience a heavy influx of new users, however, processing times for verification could slow down considerably. If you experience a delay, it doesn't necessarily mean there is something wrong with your application.

We'll contact you if we need anything further from you, so monitor the email associated with your Kraken account.

Intermediate verification

For Intermediate verification, it won't help to upload the documents again.

In order to avoid delays in processing your application, make sure that all uploaded documents meet the required criteria.

If one or more documents are invalid or do not meet the criteria, we will request you to upload new documents.