We're currently facing delays in processing new accounts. Please avoid submitting multiple verification requests.
All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary.
Listed in the table below are the estimated processing times for each verification level:
Level ** | Estimated processing time | Method of verification |
|---|---|---|
30 minutes | automated/manual* | |
a few days | manual* | |
5 days | manual* |
* If your application requires manual review, processing can take a few days.
** Depending on your country of residence, you may or may not be able to deposit or withdraw crypto or cash regardless of verification level. See our Support articles on geographic restrictions and cash funding availability.
Please note: During periods of high demand, processing times can be slowed down considerably. If you experience a delay, it doesn't necessarily mean there is something wrong with your application.
We'll contact you if we need anything further from you, so monitor the email associated with your Kraken account.
Intermediate verification
For Intermediate verification, it won't help to upload the documents again.
In order to avoid delays in processing your application, make sure that all uploaded documents meet the required criteria.
If one or more documents are invalid or do not meet the criteria, we will request that you upload new documents.
Pro - Business verification
The estimated processing time above takes into account the correspondence between you and an onboarding specialist, as additional due diligence may be performed in order to comply with regulatory obligations.
We want this process to be as quick as possible for you! Most applications are processed in five days or fewer if we have received all the required documents. The processing of the application can begin only after all the required documents have been received.
Please note: Additional documentation may be requested during the application process.