If you enabled the Global Settings Lock to lock your account settings and set the unlock process to take more than '0' days, but didn't create a Master Key beforehand, you will need to request a settings unlock.
- Sign in to your Kraken account and navigate to your name in the upper-right corner > click 'Settings' > 'Account'.
- Click the "unlock your settings" link, as seen below.
3. Switch the ‘Global Settings Lock’ field from ON to OFF.
4. Leave the ‘Master Key’ field blank.
5. Click ‘Update Settings’.
After a settings unlock request is made, the number of days you chose for the unlock process to take when the Global Settings Lock was enabled will need to pass before the unlock will occur.
Once you have waited the required amount of days and your account settings are unlocked, we highly recommend that you set up a Master Key on your account before enabling the GSL again.
If you enabled the Global Settings Lock and set the unlock process to take '0' days, but didn't create a Master Key or have lost your Master Key beforehand, you will be unable to disable the Global Settings Lock.
In this situation, the only way to unlock your account settings is to contact our Kraken Support team by clicking on "Submit a request" in the upper right-hand corner of this page.