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Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
I did not receive my account activation email
If you have not received your account activation email, the two most likely reasons are that your email client has put the email in your spam folder or you gave the wrong email address when creating your account.
Here's a little trouble-shooting guide to help find the problem:
  1. 1
    Check your spam folder for an email with the subject "Activate your Kraken Account".
  2. 2
    If the email isn't in your spam folder, check to see if you entered the wrong email address by trying to create a new account with the email address you think you used before.
    If you used this address before, the system will let you know there's an account under this email already and won't create the new account for you. If this is the case, try waiting for a while and check your email again.
    If it does let you create the new account, then you entered the wrong email before and you should get an activation email for the new account.
  3. 3
    If an account isn't activated within two hours of creation, the account cancels and the email associated with it is released.
    You can then try creating the account again.
  4. 4
    If all the steps above fail, contact Kraken Support.