To check your eligibility:

• Update the Krak app to the latest version.
• Open Krak and accept the updated terms of service.
• Ensure you are in a permitted location (i.e. you can navigate through Krak).
• Ensure your personal account is verified to the Intermediate level or above.

Krak allows users to instantly and freely send cash or crypto to other Krak users, but availability varies by location. Some regions may have access restricted entirely, while others may only support cash or crypto transfers but not both. Assets that are restricted in your region will not appear as a transfer option.

Krak is not available in prohibited regions.

Yes, you can send any assets available in your Krak portfolio, including both cash and crypto. However, please note that assets currently being staked will not be available for transfer until they are unstaked.

Using Krak is free, there's no charge to send or receive funds. However, if you don’t already hold the currency you’re sending (you only have Bitcoin, but you want to send USD), our system will automatically convert your assets to the desired currency and a conversion fee will apply. If you already hold the exact currency you’re sending, there is no fee at all.

No, both crypto and fiat Krak transfers are not reversible. If a payment is fulfilled, Kraken is unable to undo the transfer or recover the funds. Once a transfer is completed, the funds are immediately available in the recipient's account.

Please ensure that you have verified the recipient's Kraktag, email or phone number, and that you have confirmed the transfer details before initiating a Krak. If you have any doubts or concerns, it may be worthwhile to start with a small test transfer.

Our system helps minimize mistakes when sending to an existing Kraken account via Kraktag or an email/phone number already on file. However, if you use a Paylink, the recipient may not yet have a Kraken account—and because that link can be opened by anyone with access to the SMS or email, we cannot verify that it’s reaching the intended person.

Regardless of which method you choose, if you accidentally send funds to the wrong recipient, or in the context of fraudulent activity, please note that completed transactions cannot be reversed. Always double-check the recipient’s Kraktag, email, or phone number before initiating a transfer.

Both your account and the recipient’s account (if they have one) must also meet our requirements to successfully receive funds.

You may cancel a payment request before it is fulfilled by tapping it on the main home screen, then tapping Cancel payment.

A recipient will only appear as an option for Krak once they’ve created a Krak account. If your desired recipient is not appearing when you search for them, it means they are not eligible or have not downloaded Krak.

No. To send crypto using Krak, the other user needs to have the Krak.

Transfers will be completed instantaneously.

Yes. We reserve specific Kraktags for impersonation and fraud prevention.

To update or edit your profile picture:

1. Tap on your profile image in the top left corner.
2. You’ll then be on your profile page, tap your profile picture.
3. From here, you’ll be able to take a photo or choose from a picture from your library to set as your profile picture.

Sign in 2FA is prioritized over Funding 2FA. If you have sign-in 2FA enabled on your Kraken account, Krak will always default to using that code, regardless of whether you’ve also set up Funding 2FA.

If you only have Funding 2FA enabled, then Krak will default to that. In short, use your sign in 2FA code if it’s set up.

No. If you have the Global Settings Lock (GSL) turned on your Kraken account, it  will not apply to your Krak balances.

Note: If you are trying to move funds between your Kraken and Krak balances having, and your GSL lock is on, you will need to disable it before initiating the transfer.