My account is compromised, what should I do?

Last updated: Dec 11, 2025

If you believe your account has been compromised, contact us immediately.

  1. 1

    Complete the Account Security & Sign-in Issues form.

    1. In the ‘What is your main account issue right now?’ dropdown, select ‘I'm concerned about suspicious activity related to my account’.
    2. Answer all questions honestly and provide as much detail as possible.

    Once you submit a support ticket, our team of security specialists will follow up via email to guide you through the process of securing your Kraken account and your email.

    The account recovery process is a multi-step process that can take some time. We understand these situations can be stressful and your patience and cooperation is appreciated. To aid in a quick resolution of your case, it is important you read our emails in full detail and follow all the requested steps.

Other helpful steps:

  • •

    Secure your email and devices.

    1. Change your email account passwords and add (or change) the two-factor authentication method used.
    2. Scan your computer and devices for malware/keyloggers and update your devices to the latest software version.
  • •

    Reset your Kraken password.

    1. If you have lost access to your email account, skip this step.
  • •

    If your debit card was connected to your Kraken account and you believe it was used for unauthorized transactions, notify your bank immediately.

Additional reading

The methods used for compromising an account are sophisticated and always evolving therefore it is important that you use all of the security features that Kraken offers.

 

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