Troubleshooting steps for the Kraken Pro mobile app

Last updated: 2025年8月8日

If you experience technical issues with the Kraken Pro mobile app, please follow these steps:

  1. 1

    Make sure you are signing into the app correctly. Ensure that you are using the correct sign in 2FA.

  2. 2

    Make sure your Kraken Pro app and phone are up-to-date.

  3. 3

    Clear the cache and storage of your Kraken Pro app.

  4. 4

    Some final steps to follow:

    1. 1

      Try force closing and re-opening the app.

    2. 2

      Logging in and out of the app.

    3. 3

      Restarting your device.

If none of these steps solve the issue, please contact Kraken Support and provide the following details:

  • •

    Your Kraken app version number.

  • •

    Your mobile device information (brand, model and operating system version).

App version number

The app version number will be shown below the Sign out button.

KrakenProApp_VersionNumber.jpg

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