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Lọc theo:
Tôi có thể nạp tiền mặt vào tài khoản của mình bằng cách nào?
Tôi cần trợ giúp xác minh tài khoản
Tại sao tôi không thể truy cập vào tài khoản của mình?
Có phí rút tiền điện tử không?
Tôi cần trợ giúp để đăng nhập vào tài khoản của tôi
Why Can't I Purchase an Evaluation?
If you're unable to complete an evaluation purchase, it's likely due to one of the following reasons.
What it means: The total balance across all your active funded and evaluation accounts has reached the $200,000 maximum. This limit is cumulative across all accounts.
How to resolve: Close an existing funded or evaluation account to free up capacity, then try purchasing again. You can also wait for a funded/evaluation account to breach, which would reduce your total funded capital.
What it means: Your account has been restricted from Kraken Prop. This can happen for various compliance or policy reasons.
What it means: You selected "Pay with Kraken balance" but don't have enough USD in your Kraken account to cover the purchase.
How to resolve: Deposit funds into your Kraken account, or switch to credit card payment instead. Credit card payments only require basic verification (email and country).
What it means: You selected "Pay with Kraken balance" but your account is not fully verified.
How to resolve: Complete full identity verification in your Kraken account settings, or switch to credit card payment, which only requires basic verification.